Amit Shroff

Amit Shroff Email and Phone Number

Senior Training Specialist @ beArticulate / स्पष्ट बात।
Chennai, TN, IN
Amit Shroff's Location
Chennai, Tamil Nadu, India, India
Amit Shroff's Contact Details

Amit Shroff personal email

About Amit Shroff

A passionate Corporate Training Specialist with over 15 years of experience in Training. My journey has been driven by a commitment to help people in communicating effectively, and I thrive on creating innovative solutions that make a real impact.Throughout my career, I’ve had the privilege of working on diverse projects that have honed my skills in Business Communication, Corporate Etiquette and Life skills. I bring a proactive and collaborative approach to every challenge.When I’m not immersed in my professional endeavors, I enjoy being on the beach or playing any kind of sport, which helps me stay balanced and inspired. I’m always eager to connect with like-minded professionals and explore new opportunities for growth and collaboration.Feel free to reach out if you’d like to discuss your team's training needs, or simply to connect!https://www.linkedin.com/in/amitshroff/https://www.linkedin.com/company/67135178/**************************************************"Leadership is a way of thinking, a way of acting, and most importantly... a way of Communicating." - Simon SinekThis is the "Mantra", I follow as an English language and Communication training specialist. Understanding the importance and impact of communication in the corporate world to be successful and a leader, I am passionate about nurturing people's language, communication and inter-personal skills. Being a motivated NLP Certified Trainer with a vast experience in corporate training and development, I aspire to share my knowledge and skills to enhance language proficiency of freshers, corporate mid managers and leaders and senior managers. I firmly believe a good organization is an organization that has GOOD COMMUNICATION across all social scales.I have conducted numerous training programs on various concepts ranging from Communication Skills, Voice & Accent, Soft-Skills, Train the Trainer Programs etc. and other key skills needed to grow in the corporate world both offline and online. My training programs which are an amalgamation of knowledge, skills and attitude along with a variety of tools, techniques and experiences, bring about a transformational shift in my trainees... be they corporate employees or Individuals of any level.

Amit Shroff's Current Company Details
beArticulate / स्पष्ट बात।

Bearticulate / स्पष्ट बात।

View
Senior Training Specialist
Chennai, TN, IN
Employees:
3
Amit Shroff Work Experience Details
  • Bearticulate / स्पष्ट बात।
    Senior Training Specialist
    Bearticulate / स्पष्ट बात।
    Chennai, Tn, In
  • Bearticulate / स्पष्ट बात।
    Senior Training And Development Specialist
    Bearticulate / स्पष्ट बात। Feb 2020 - Present
    Chennai, Tamil Nadu, India
    Clientele -Sopra Steria Havells EdelweissVerizon UPLICICI Lombard GICTata Elxsi XeragoGRTViAxis BankTanishq (Hybrid)Elait IT (Offline)Thryve IT & Digital Services (Hybrid)Mahindra Integrated Business SolutionsCapgemini Cognizant Technology SolutionsSutherland Global Services (Hybrid)Infosys BPMMandS ConsultingHinduja Global ServicesRategain - BCVSitel IndiaVFS Global (Hybrid)MAM College of Engineering and TechnologySaraswati College of EducationMeenakshi College for Women (Offline)Bharat Arts & Science college (Offline)Sri Parasakthi college for womenSri Kanyaka parameshwari arts and science college for women (offline)SSS Jain College for WomenJamal Mohamad CollegeNazareth College of Arts and Science, Avadi (Offline)Meenakshi Academy of Higher Education & Research (Offline)
  • Accenture
    Senior Training Instructor / Team Lead
    Accenture Dec 2015 - Jan 2020
    Chennai Area, India
    Professional involved in Training Need Identification and Analysis, Curriculum Development, Training Delivery, Measuring the efficacy of training and the ROI.
  • Freelancer
    English Language Instructor
    Freelancer Jan 2015 - Dec 2015
    Chennai Area, India
    Conduct communication training sessions for new hires and tenured employees.Handle various topics in training such as grammar, voice & accent, email etiquette, customer service, telephone etiquette, chat etiquette etcConduct joint Calibration Sessions with cross functional teams and with the ClientsParticipate in developing improvement plans.Train different batches in different cities and across levels.
  • Tutelage Training Solutions
    Communication Panel Assessor
    Tutelage Training Solutions Jul 2014 - Dec 2014
    Chennai, Tamil Nadu, India
    Conducting the communication round of interview of the individual during recruitment.
  • Winteg Consultancy Services Pvt. Ltd.
    Trainer
    Winteg Consultancy Services Pvt. Ltd. Nov 2012 - Mar 2013
    Chennai, Tamil Nadu, India
    Conduct communication training sessions for new hires and tenured employees.Handle various topics in training such as grammar, voice & accent, email etiquette, customer service, telephone etiquette, chat etiquette etcConduct joint Calibration Sessions with cross functional teams and with the ClientsParticipate in developing improvement plans.Train different batches in different cities and across levels.
  • Genesis Inspired Learning
    Communication Trainer
    Genesis Inspired Learning May 2012 - Sep 2012
    Chennai
  • Shriram Group Of Companies
    Communications Team Lead
    Shriram Group Of Companies Apr 2011 - May 2012
    Chennai, Tamil Nadu, India
    - Conduct sessions on Interview Skills, Team work, Time management, Induction programs- Created workshops on topics such as Team Building, Goal setting, Teamwork and Learning Styles for employees.- Conduct joint Calibration Sessions with cross functional teams and with the Clients- Participate in developing improvement plans.- Train different batches in different cities and across levels.
  • Gurudrona
    Communication Trainer
    Gurudrona Dec 2009 - Mar 2011
    Chennai
    Working with the client "Sutherland Global Services". Training the employees on the basic etiquette of the call center and preparing them to take calls.
  • E4E Business Solutions India Private Limited
    Technical Support Analyst - Level 2
    E4E Business Solutions India Private Limited Mar 2009 - Dec 2009
    Chennai, Tamil Nadu, India
    Working for Symantec Corporation providing security against viruses and threats to the networkAttending inbound calls. Handling complaints.Have experience in troubleshooting for security and maintaining the network against any threats and virusesHave basic knowledge on how to configure the system (Hardware and Software).Managing and updating customer & client database.Providing coaching and updates on the process and product to the tier 1 advisorsMaintaining the team statistics. Maintaining clients metrics like SLA (C-SAT) Have conducted knowledge sharing session with the advisors.
  • Hcl Technologies
    Quality Analyst
    Hcl Technologies Sep 2008 - Mar 2009
    Chennai Area, India
    CustomerAmerican Telephone & Telegraph users for mainly Netgear, Linksys, 2 wires, Belkin and other technical issues.ROLES AND RESPONSIBILITIES AS A QUALITY ANALYSTWorking for American Telephone & Telegraph an ISP process which Deals with providing technical assistance to US based customers.Monitoring inbound calls and giving feedback in order to maintain the quality of the callsMaintaining the team statistics.Maintaining clients metrics like SLA (FCR, RFT, AHT, EDCSM) etcHaving a knowledge sharing session with the advisors.
  • Hcl Bpo
    Technical Support Officer
    Hcl Bpo Jul 2006 - Sep 2008
    Chennai
    Working for British telecommunication (BT) an ISP process which deals with providing technical assistance to UK based customers.RCAM Desk (Repeat Case Management Desk) Providing 2nd level Support to REPEAT callers.Attending inbound calls and making Outbound calls for the Team (Callback advisor for the Team).Have experience in troubleshooting and configuration of modems and routers (BT Supported Routers). Have basic knowledge to configure 3rd party routers like Netgear, Belkin, D-Link, Draytek, Linksys Zyxel etc...Have provided remote level troubleshooting for wireless, email issues and software related issues with 100% resolution.Also do basic troubleshooting steps to resolve VOIP related issues and escalate the unresolved cases to the appropriate desk.Provide Limited Support to configure 3rd Party devices like XBOX, Play station, Printers and Network devices.Have basic knowledge on how to configure the system (Hardware and Software).Managing and updating customer & client database.Handling complaints.Providing coaching and updates on the process and product to the tier 1 advisorsMaintaining the team statistics.Maintaining clients metrics like SLA (FCR, RFT, AHT, EDCSM) etcHaving a knowledge sharing session with the advisors.

Amit Shroff Skills

Soft Skills Training Team Management Training Delivery Coaching Employee Engagement Team Building Employee Training Performance Management Leadership Management Recruiting Organizational Development Phonetics Corporate Communications Content Development Voice And Accent Learning Management Training Needs Analysis Leadership Development Pronunciation Troubleshooting Program Management Vendor Management Performance Appraisal Training And Development Personnel Management Talent Acquisition Hris Hr Policies Time Management Talent Management Employee Relations Interviews Human Resources Team Leadership Consulting Call Centers Screening Executive Coaching Communication Technical Support Personal Development Soft Skills Training Tni

Amit Shroff Education Details

  • A M Jain College
    A M Jain College
    Computer Science

Frequently Asked Questions about Amit Shroff

What company does Amit Shroff work for?

Amit Shroff works for Bearticulate / स्पष्ट बात।

What is Amit Shroff's role at the current company?

Amit Shroff's current role is Senior Training Specialist.

What is Amit Shroff's email address?

Amit Shroff's email address is sh****@****hoo.com

What schools did Amit Shroff attend?

Amit Shroff attended A M Jain College.

What skills is Amit Shroff known for?

Amit Shroff has skills like Soft Skills, Training, Team Management, Training Delivery, Coaching, Employee Engagement, Team Building, Employee Training, Performance Management, Leadership, Management, Recruiting.

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