Amit Patel Email & Phone Number

Ahmedabad, Gujarat, India

Ahmedabad, Gujarat, India

• Leading and managing Unifier Product Catalog (UPC) product design, development and delivery. UPC is a comprehensive platform that enables telecom operators to quickly launch better products and services, control their.
• Responsible for managing UPC product roadmap planning and delivery following Agile Scrum, including overseeing technical designs, release documentation, project go-live support, product L4 support and pre-sales.
• Led UPC product technical support during project/solution go live for Tier-1 African CSP having 15 million+ subscriber base.
• Leading Telco portfolio products UI unification program POC for UPC product for streamlined user interface and improved user experience.

Ahmedabad, Gujarat, India

• Led Digital Engagement Platform (DEP) product design, development and delivery. DEP is a microservice based engagement platform that digitizes the end-to-end customer engagement processes including selling.
• Designed and Delivered DEP product from scratch following:- Microservice architecture, reactive principles, BFF and headless API design patterns, responsive and PWA compliant UI and customization capability.- Complied.
• Led TMForum Open API adaptation for shopping cart microservice, resulting in TMForum Open APIs certification.
• Successfully deployed DEP e-commerce headless APIs, pre-integrated with BSS solution stack applications, for Tier-1 European.
• Led delivery for 30+ E2E mobility journeys on a pre-integrated cloud-native Telecom BSS product stack in an AWS environment.
• Delivered Interconnect Domestic and International Voice and SMS service traffic settlement solution, designed for a Tier-1 European customer. Responsibilities included: Business Requirement Understanding, Technical.

Ahmedabad, Gujarat, India

• Led ServiceOps Product (IT Service Management and Helpdesk) Architecture, Design, Delivery and L4 Support. ServiceOps is ITIL compliant ITMS platform used by organization IT teams to work effectively and streamline IT.
• Delivered architecture and UI/UX transformation changes for scalable, multitenant, customizable, responsive application with capability to onboard and orchestrate ITSM or Helpdesk services for new client/tenant with.
• Responsible for product roadmap planning and delivery based on competitive product analysis, sales and support requirement inputs, while also creating highlevel technical designs for new modules and process mapping.
• Delivered 20+ product deployments for domestic and international customers ranging from Small/Medium scale enterprises to large private/government organizations in the different domains such as BFSI, Banking, Oil/Gas.

Ahmedabad, Gujarat, India

• Led the design, development and delivery of STL converged Billing and Revenue Management (BRM) product for modules Prepaid Customer Recharge, Voucher Management, Inventory Management and Common business process.
• Achieved product case study for running BRM business processes with 20Mn subscriber base on AWS cloud.
• Designed functional and non-functional requirements for the product. Prepared technical specifications for non-functional requirements, focusing on performance, scalability and observability.
• Facilitated technology discussions and governance within the management team to ensure efficient decision-making. Delivered detailed technology transformation roadmaps and implementations. Implemented DevOps best.