Amit Patel Email & Phone Number

Ahmedabad, Gujarat, India

Ahmedabad, Gujarat, India

• Leading and managing Unifier Product Catalog (UPC) product design, development and delivery. UPC is a comprehensive platform that enables telecom operators to quickly launch better products and services, control their lifecycle, and create new revenue streams. UPC’s centralized platform allows for easy product offer creation and synchronization/publishing, while its Rule engine microservice provides flexible compatibility, eligibility and promotion criteria.• Responsible for managing UPC product roadmap planning and delivery following Agile Scrum, including overseeing technical designs, release documentation, project go-live support, product L4 support and pre-sales technical support.• Led UPC product technical support during project/solution go live for Tier-1 African CSP having 15 million+ subscriber base.• Leading Telco portfolio products UI unification program POC for UPC product for streamlined user interface and improved user experience.

Ahmedabad, Gujarat, India

• Led Digital Engagement Platform (DEP) product design, development and delivery. DEP is a microservice based engagement platform that digitizes the end-to-end customer engagement processes including selling, monetization, and self-care. This platform is designed specifically to match unique commerce requirements of telcos and to address complexities involved in deploying a fully integrated highly scalable omni-channel strategy for online stores.• Designed and Delivered DEP product from scratch following:- Microservice architecture, reactive principles, BFF and headless API design patterns, responsive and PWA compliant UI and customization capability.- Complied with TMForum Open APIs and CNCF Web-Scale conformance principles such as Automation CI/CD pipelines, Containerization, Container Orchestration, DB Changeset Automated Deployment, Load Balancing, Autoscaling, Security Compliance, Centralized logging, and Observability.• Led TMForum Open API adaptation for shopping cart microservice, resulting in TMForum Open APIs certification.• Successfully deployed DEP e-commerce headless APIs, pre-integrated with BSS solution stack applications, for Tier-1 European.• Led delivery for 30+ E2E mobility journeys on a pre-integrated cloud-native Telecom BSS product stack in an AWS environment.• Delivered Interconnect Domestic and International Voice and SMS service traffic settlement solution, designed for a Tier-1 European customer. Responsibilities included: Business Requirement Understanding, Technical Q&A, Technical solution mapping & integration documentation, Configuration documentation and delivery for interconnect solution components, such as Partner Rating and Settlement, Mediation, and Analytics Reporting.

Ahmedabad, Gujarat, India

• Led ServiceOps Product (IT Service Management and Helpdesk) Architecture, Design, Delivery and L4 Support. ServiceOps is ITIL compliant ITMS platform used by organization IT teams to work effectively and streamline IT service delivery. Platform has capabilities like Service Catalog Lifecycle and SLA management, Multiple support channel for request reporting (Email/Chat/SupportPortal/Mobile App), Incident, Problem, Change, Release, Knowledge Management, Approval Workflow, Asset Discovery, Managed Software Licensing, Dashboard and Reporting capabilities.• Delivered architecture and UI/UX transformation changes for scalable, multitenant, customizable, responsive application with capability to onboard and orchestrate ITSM or Helpdesk services for new client/tenant with few clicks.• Responsible for product roadmap planning and delivery based on competitive product analysis, sales and support requirement inputs, while also creating highlevel technical designs for new modules and process mapping approach documents. Implementing Agile Scrum methodologies for development and delivery, and managed L4 product support for production issues.• Delivered 20+ product deployments for domestic and international customers ranging from Small/Medium scale enterprises to large private/government organizations in the different domains such as BFSI, Banking, Oil/Gas, Discoms.

Ahmedabad, Gujarat, India

• Led the design, development and delivery of STL converged Billing and Revenue Management (BRM) product for modules Prepaid Customer Recharge, Voucher Management, Inventory Management and Common business process frameworks. BRM is a BSS platform that supports customer subscriptions management, convergent billing, payment settlement and credit control, Prepaid Recharge & Voucher Management across multiple networks such as fixed line, broadband, 3G, 4G/LTE.• Achieved product case study for running BRM business processes with 20Mn subscriber base on AWS cloud.• Designed functional and non-functional requirements for the product. Prepared technical specifications for non-functional requirements, focusing on performance, scalability and observability.• Facilitated technology discussions and governance within the management team to ensure efficient decision-making. Delivered detailed technology transformation roadmaps and implementations. Implemented DevOps best practices, including code quality assurance, performance optimization, and release readiness.