Innovation evangelist with extensive experience in the areas of Customer Experience, Banking and Technology. I focus on remaining on the cutting-edge, establishing new-to-market products and pioneering application of new technologies to improve customer experience. Over the past years, I have worked with well known organisations like ICICI Bank, Deutsche Bank, IndusInd Bank, and have gained valuable insights into the intricacies involved in Innovation, Digital, Project Management, CRM, Operations, Workforce Management and Service Quality. I have had the privilege of being associated with premier academic institutions of the country, industry bodies, research organisations, entrepreneurship cells, incubation labs, and participated in the startup ecosystem. I was also associated with MIT Media Labs – the mecca of innovation.All of these experiences have taught me that my value addition to any organisation is - Deep empathy for the customer - Ability to manage multidisciplinary projects and cross-functional teams - Collaboration over competition- Capability to comprehend and simplify complex challenges - Working with what you have at hand to get the job done- Ability to connect the dots- Bottom-line impact is critical