Ensuring we are fullfilling client expectations and living up to our name by providing amazing IT support to our customers. Managing the service delivery provided by Amazing Support including managing the Helpdesk.

Primarily ensuring we live up to our name, that clients are happy and being pro-active in meeting their needs.

Worked as a freelance Office Manager for Greystone Shipping Limited and Customer Service Manager for Amazing Support Company.

VASG is an online network for VAs, the group was set up with my fellow Co-Founders Emily Robe and Dee Uzoka.

- Acting as a Personal Assistant for all aspects of the business including personal admin/financial matters of colleagues- Assist with operational matters which follow the negotiation and fixture of the vessels- Creation and follow up of the Charter Party document which is the legal document under which all vessels are fixed to carry various cargoes- Maintenance of ship fixture files – making sure all Charter Party copies, Recap documents and all financial correspondence are in the file for each fixture- Creation and follow up of invoices for each fixture- Supervision of all payments (from clients and to suppliers) for the business- Maintenance of monthly wage packet from our outsourced HR Department- Daily updates to our vessel database enabling the brokers to access to up to date ship positions- Communicating confidently and efficiently with all internal and external contacts- General administration of the office including fax, photocopy, post, courier and filing- Keeping track of office stationery including the order and purchasing of the same- Keeping track of our office insurance cover and doing the needful for addition of assets, renewal of policy, premium cheques- Responding professionally to all telephone calls - Producing a wide range of professional correspondence relating to all aspects of the business

Self-employed owner of A Virtual Angel which is a virtual assistant company helping business owners focus on what they do best by delegating the rest!- Diary management- Email management- Newsletter creation and distribution- Database management- Event management- Social Media management- Website updates

Managing diaries for appointments- Following up on activities/reports from team members - Preparation of monthly Revenue figures- Ensuring that contracts with customers are sent to Head Office for signature andkeeping track of the same - General administration of the office including fax, photocopy, post, courier and filing- Updating and following up on Managers activity and to do list- Flight/hotel bookings as and when requested- Preparation of Corporate folders as and when required- Keeping track of office stationery including the order and purchasing of the same- Keeping track of our office insurance cover and doing the needful for addition ofassets, renewal of policy, premium cheques- Filing for Work Permits which requires understanding of the system in addition tofollowing up on lodged applications- Preparing and submitting Work Permit Report every month on the work permit status andfollowing up when necessary to ensure that all extensions are filed on time - Maintenance of personal files of employees - making sure original work permits,passport copies and salary sheets are in the file for each person- Getting the initial tax forms filled up by new employees on work permits and sendingthese to the concerned persons/agencies- Preparation of invitation letters for those travelling on business visas worldwide- Introduction letters to employees for opening of bank account

Main point of contact for the Watford group for all membership enquiries

Self-employed owner of Celebration Sensation, a balloon decoration company providing party decor for any occasion but specialising in weddings.

communicating confidently and efficiently with all internal and external contacts- responding professionally to all telephone calls within the department- ensuring that all incoming mail is screened and directed effectively- producing a wide range of professional correspondence relating to all aspects of thebusiness- preparing presentations and other documents as relevant- maintaining diaries and routes for colleagues- booking rooms, equipment and refreshments- arranging travel and hotel accommodation- arranging and co-ordinating meetings- providing support to the post room and covering duties as relevant- maintaining filing for easy reference- assisting HR and Training Department with administration as required- to maintain a high level of confidentiality at all times

Data entry clerk for a event organisation company

making reservations for flights, hotels, car hire and Eurostar- serving customers over the telephone- issuing flight tickets and other relevant documentation- handling the implementation of transaction fees - use of e-mail and the internet- dealing with any problems

making reservations for cars, hotels, flights, package and tailor-made holidays- serving customers over the telephone- following up quotations- issuing various travel documents - handling some aspects of accountancy- dealing with any problems- use of e-mail

making reservations for coaches, British Rail, Eurostar, flights, car hire, ferries, hotels and package holidays- serving customers on the telephone and in the shop- follow up quotations- monitoring confirmations and ticket dispatch- updating window cards and creating window displays- check brochure supplies and ensure preferential racking- complete monthly National Express accounting- use of e-mails and the internet- general faxing, filing and photocopying

answering telephone enquiries from members of Advantage Travel Centres - making flight reservations - ensuring correct fares and rulings were applied- updating bookings with any amendments- arranging special requests- ensuring tickets were dispatched on time

using in-house computer system - communication with hotel and agents - updating hotel reservations - arranging special requests