Asst. IT Manager at Suntech Business Solutions. Offering smart jewellery software solutions. Gems and Jewellery ERP software that is compliant with multiple tax regulation across 25+ countries, including VAT-enabled (UAE) and GST-enabled (India). Responsibilites:Understanding the project scope, schedule, deliverables; and working closely with internal stakeholders and clients to cognise their needs and expectations.End to end program management – project initiation, planning, execution, control, and closure.Collaborating effectively with internal stakeholders, both in-person and through remote working models as needed.Transition and change management – pre, during and post project implementation.Escalating project issues to the senior management when needed.Driving accountability and continual service improvements - reviewing support practices, performing trend analysis on key operational metrics, ensuring a high focus on end-to-end project delivery.Reporting, analysing, and resolving issues related to the implementation, stakeholders, and project operations that may impact service quality; ensuring that stakeholders and clients questions and problems are resolved properly and quickly.Improving support experience for quality results by studying, evaluating, and redesigning processes, establishing and communicating service metrics, monitoring and analysing results, and implementing changes.

• Leading team for managing the day-to-day IT operations• IT Infra Management of Andheri (Head Office) and Remote Locations (Virar, Khar Road)• Assist in managing and leading the IT team, including coordinating tasks and projects.• IT Bill booking and Co-ordinating issues of FarVision ERP software.• Online Exchange Server Management.• Office 365 administration and Management• MS. Teams Development and Management.• Microsoft License Management• Active Directory Management.• Group Policy Management.• Manage Backup Server and File Server.• Co-ordinate with the IT Manager to understand the requirements and setup IT Infor for upcoming projects.• Understand the requirements with the Vice President (Operations) and participate in project planning, execution, anddelivery.• Monitor project timelines, ensuring tasks are completed on schedule.• Collaborate with other departments to gather requirements and ensure successful project execution.• Provide technical support to end-users and resolve escalated issues.• Assist Tech Team in troubleshooting hardware, software, and network problems.• Assist and Manage installation of CCTV and Access control system.• Monitor system performance and take action to resolve possible issues.• Co-ordinate with vendors to procure IT equipment and services.

Leading a 5-member team for managing the day-to-day IT operations & Shift Management• Scheduling IT Tech resources as per club’s requirement.• Managing week off and planned leaves of techs.• Roster Modifications in case of Emergency Leaves by techs• Managing Roles and Responsibilities of IT Technician• Overview of daily call logs and get the updates from IT Technician• Meeting with team on major issues and planning for IT setups for upcoming events• Checking Server Health Check on daily basis to make sure smooth functionality.• Scheduling Reboots /installation of Updates/ AV Updates.• Attending meeting with Management on Technical Discussion.• Scheduling meeting with vendors.• Scheduling/Attending meeting with other departments/HOD/Stakeholder/Office Bearers.• Send Daily, weekly & monthly report to management for Team Performance Activity.• Active directory management include Daily health check, Backup, Health checks error Fix, active Directory servicesmonitoring.• Managing IIS and Database servers.• Responsible for Configuration & Administration Server like Lenovo x3650 M3, x3650 M5 and Think System SR650.• Creating users in Domain.• Assignment of Email ID.• Assigning users rights for related software.• Assigning computer (after instruction from management).• Making sure that licenses are used wisely, and no unnecessary installation is done ever on any computer.• No of license should be equal to the number of computers in club premises.• Managing new Hardware Procurement Process and responsible for smooth installation.• Understanding the requirement generated by user via Indent.• Finding best possible hardware as per requirement.• Sending email to all vendors for the requirements.• Creating comparisons charts and taking approval from Department Convenor.• Making Purchase Orders and taking approval from Hon. Reg. Secretary.(All document needs to be sent to Chief Secretary for approval from Secretary)

• Assembling and Installation of new desktop Computers.• Troubleshooting and maintenance of desktop computers and laptops.• Managing DHCP server and systems for network booting.• Installation of Basic software like WinRAR, MSOffice, adobe reader, Mozilla Firefox.Add-on Responsibilities• Handling Linux user suse 10.1,11 version

• Installing Antivirus Server as well as Clients (McAfee, Symantec, F-secure, Spyware Doctor).• Handling All types of viruses out breaks.• Onsite engineer for rediff.com for 4 months• Coordination with customer to solve their problems• Send daily threat reports to the Team Leader and Rediff.com IT ManagerDate: