Amit Wala Email & Phone Number

Canada

Montreal, Canada Area

• Collaborating with varied stakeholders to analyze & understand the 'as-is' state of the current product & business lines• Identifying gaps for revenue leakage and efficiency• Participate in strategy sessions to transform & modernize the customer experience as well as the business processes

Toronto, Canada Area

• Acted as a liaison between the Business and the Development team to translate high level objectives into technical specifications in terms of requirement & design• Utilized effective project management practices to coordinate activities and track all deliverables for assigned enhancements and initiatives• Worked on process automation which reduced development hours and client work, thereby increasing internal & external customer satisfaction

• Marketed finished leather to South Asian & European market, by generating organic leads of prospect buyers through different mediums and developing new business• Monitored end-to-end production to ensure the quality standards are met• Introduced new consumer product line of finished goods by leveraging in-house manufactured leather, thereby increasing profit & market share

• Responsible for bridging the gap between clients and development teams in terms of requirements, user experience and product design, thereby enabling expected business outcomes.• Experienced in sunset of old systems, data analysis, integration testing and new system product design (web and mobile apps)• Varied portfolio experience ranging from HR, Talent Management interactive e-learning applications to online retail and supply chain management

Managed an operations team of customer service for an US credit card organization

Master Of Business Administration (M.B.A.), Finance, General, B+

Bachelor'S Degree, Computer Application

Activities and Societies: Debate Team, Inter-College Fashion Fest