Amit Wala Email & Phone Number

Canada

Montreal, Canada Area

• Collaborating with varied stakeholders to analyze & understand the 'as-is' state of the current product & business lines
• Identifying gaps for revenue leakage and efficiency
• Participate in strategy sessions to transform & modernize the customer experience as well as the business processes

Toronto, Canada Area

• Acted as a liaison between the Business and the Development team to translate high level objectives into technical specifications in terms of requirement & design
• Utilized effective project management practices to coordinate activities and track all deliverables for assigned enhancements and initiatives
• Worked on process automation which reduced development hours and client work, thereby increasing internal & external customer satisfaction

• Marketed finished leather to South Asian & European market, by generating organic leads of prospect buyers through different mediums and developing new business
• Monitored end-to-end production to ensure the quality standards are met
• Introduced new consumer product line of finished goods by leveraging in-house manufactured leather, thereby increasing profit & market share

• Responsible for bridging the gap between clients and development teams in terms of requirements, user experience and product design, thereby enabling expected business outcomes.
• Experienced in sunset of old systems, data analysis, integration testing and new system product design (web and mobile apps)
• Varied portfolio experience ranging from HR, Talent Management interactive e-learning applications to online retail and supply chain management

Managed an operations team of customer service for an US credit card organization

Master Of Business Administration (M.B.A.), Finance, General, B+

Bachelor'S Degree, Computer Application

Activities and Societies: Debate Team, Inter-College Fashion Fest