Amjad Baig Email and Phone Number

• Supervised Tier 1 Service Desk Analyst as subject matter expert for tier 1 and 2 issue assignment Assisted in the creation of Analyst onboarding training curriculum concerning Service-Now and ITSM (CSM) Cloud Service Management supported software and troubleshooting,·       Assisting Analysts in providing first line support when workloads are high, or where additional experience is required ·       Creating and assigning tickets using “Service-Now and ITSM Cloud Service management… Show more • Supervised Tier 1 Service Desk Analyst as subject matter expert for tier 1 and 2 issue assignment Assisted in the creation of Analyst onboarding training curriculum concerning Service-Now and ITSM (CSM) Cloud Service Management supported software and troubleshooting,·       Assisting Analysts in providing first line support when workloads are high, or where additional experience is required ·       Creating and assigning tickets using “Service-Now and ITSM Cloud Service management tool (CSM)” Show less

Providing 2nd level customer support and achieving customer satisfaction• Troubleshooting customer’s technical issues related to Desktop and laptop with different software like antivirus, microsoft office and etc.• Troubleshooting customer’s technical issues related to DSL connection.• Providing online support through Chat support.• Providing Remote assistance through various applications like Logmein, Bomgar Remote desktop and Net-meeting.• Configuring and troubleshooting… Show more Providing 2nd level customer support and achieving customer satisfaction• Troubleshooting customer’s technical issues related to Desktop and laptop with different software like antivirus, microsoft office and etc.• Troubleshooting customer’s technical issues related to DSL connection.• Providing online support through Chat support.• Providing Remote assistance through various applications like Logmein, Bomgar Remote desktop and Net-meeting.• Configuring and troubleshooting of various mail client like Outlook Express, Outlook Express etc for POP3 service• Through in Static / Dynamic connection type configuration.• Configuration of ADSL Modems, Routers and WI-FI routers• Configuration and troubleshooting of Modems and Routers with Static IP addresses for business and SME purpose.• Configuration and troubleshooting of third party wireless routers and devices.• Upselling the Tech support subscription to the customer. Explain the product and the benefits to the customer. Show less

Providing 2nd level customer support and achieving customer satisfaction