• Managed ERP systems, specializing in Dynamics AX 2012 and Dynamics 365.• Led successful implementation and migration projects for both versions.• Streamlined business processes by identifying and resolving system inefficiencies.• Collaborated with cross-functional teams to ensure ERP alignment with company goals.• Conducted user training and created documentation to improve system adoption.• Oversaw system upgrades and patches, ensuring minimal disruptions.• Implemented security protocols to safeguard sensitive data.• Provided continuous support and troubleshooting for end-users.• Monitored system performance and optimized configurations for efficiency.• Stayed updated on the latest ERP trends and Dynamics 365 enhancements.

• Conducted comprehensive training sessions for internal and off-site users to optimize system maintenance and resolve recurring issues.• Integrated and updated software products to improve system compatibility.• Implemented nightly jobs for database backups, ensuring data integrity and availability.• Provided critical support for day-to-day operations, promptly resolving client/server and storage issues.• Managed software licenses for computers and mobile devices, ensuring compliance.• Spearheaded inventory control measures to maintain and replenish IT equipment.

• Managed LAN and WAN administration.• Oversaw data backups and disaster recovery operations.• Planned IT budgets and identified network device issues efficiently.• Maintained network hardware and software.• Implemented network security measures and supported network engineering tasks.

• Resolved technical issues related to software installation and network connectivity.• Managed software patches, system access, and user support tracking metrics.• Collaborated with various departments to integrate new software and processes.• Conducted troubleshooting, root cause analysis, and general maintenance.