Amjad Hantash Email & Phone Number

Vancouver, BC, CA

Vancouver, Canada Area

• Recruited as COO for the British Columbia restaurant operation and team-building expansion
• Within the first two months of being COO, reduced food costs by 3% and significantly lowered labour
• Responsible for developing commercially productive restaurant locations by liaising with real estate agents and producing franchise opening teams and training teams
• 100% Ops focused on smoothly running restaurants and delivering the ultimate guest and catering experience
• Establish a culture of integrity, teamwork, and respect to ensure the long-term continued growth and profitability of Paramount Fine Foods

Toronto, Canada Area

• Directed and led The Chickery's operational needs with an innovative and hands-on approach
• Provided initiatives to expand the system and brand by improving Average Unit Volume growth, positive check count and overall system profitability
• Provided strategic operational expertise and counsel to franchisees
• Reviewed reports and financial statements to determine the brand's operation performance against budget
• Oversaw the development, interpretation and implementation of all directives, training programs, menus, and work schedules
• Developed and implemented strategies that delivered products and services to meet or exceed the needs and expectations of The Chickery’s target customers and employees and provide a return on investment

Toronto

• Recruited as Manager for the Yonge/Dundas location and opening of other GTA stores
• Supervised the overall operation of the bakery-café
• Responsible for controlling food and labour costs and daily sales targets
• Specialized in the creation of weekly schedules and daily deployments of 60+ staff
• Developed, managed and empowered Assistant Managers, Shift Supervisors and Associates in order to build self-sufficiency and be productive members of the team
• Established high standards of restaurant cleanliness, sanitation, food quality, and facility management

Ottawa

• Recruited to lead the overall operation and direction of the Barrhaven and Trainyards restaurants
• Strictly adhered to administrative guidelines and policies while maintaining food quality and 100% customer satisfaction
• Responsible for the recruitment, training and hiring of new team members; including positive motivation incentives and conducting beneficial performance appraisals
• Ensured complete and timely execution of corporate and local marketing programs
• Entrusted with the management of inventory, ordering food and supplies, profit and loss, cash control / security procedures, and reviewing financial reports
• Dedicated to developing and maintaining the Trainyards restaurant’s status as the best-running and most efficient store in the franchise

Toronto

• Recruited as Store Manager for the busiest outlet in the franchise
• Due to outstanding efficiency, became certified as Senior Training Manager for all new managers and incoming franchise owners
• Increased Eglinton location profits by 11% after taking over as its Owner/Manager
• Responsible for executing a smoothly running operation, particularly during rush hour (serving an average of 350 customers in 2 ½ hours)
• Consistently achieved operational excellence and ensured high standard of store performance
• Took initiative in developing action plans and organizational capability

• COSTA COFFEE Oman & BahrainArea Manager 2003 - 2007
• Promoted to the position of Area Manager to build the Costa Coffee franchise in Oman and manage the day-to-day operations of the business
• Developed the Costa Coffee franchise into the most profitable, successful and recognized coffee house in Oman (profits far exceeded those of local and major international competitors)
• Reduced total expenses by negotiating lucrative and mutually beneficial contracts with local suppliers
• Successfully recruited, developed and retained personnel
• Worked with Store Managers to achieve their sales targets and control operational costs

Project Management

Diploma, Hospitality Administration/Management, Pass