Assumed the responsibility to start EMC Customer Support Operations in Pakistan. Successfully managing EMC customers support operation in Pakistan, Afghanistan. Providing post sales customer support services to large customer base including leading Telecom organizations, government organizations leading commercial Banks and private IT organizations, Managing customer issues ranging from basic problems to critical escalations. Effectively managing good relationship with customers and partners to… Show more Assumed the responsibility to start EMC Customer Support Operations in Pakistan. Successfully managing EMC customers support operation in Pakistan, Afghanistan. Providing post sales customer support services to large customer base including leading Telecom organizations, government organizations leading commercial Banks and private IT organizations, Managing customer issues ranging from basic problems to critical escalations. Effectively managing good relationship with customers and partners to enhance and protect mutual business interests. Developing teams to maintains required skill levels, train and develop technical expertise of teams, close interaction with Sales and Presales teams to address business and customer challenges required to achieve overall organizational objectives Show less

Managed customers base in Emirates of Abu Dhabi. Responsible for delivery of implementation and support services, Handled and managed multi millions dollars turn key projects for UAE government and semi government organizations. Ensured Customer satisfaction by managing customers Escalations, priorities and manage customer requirements. Ensured the skills are in place to deliver a high level of Service to meet SLAs. Maintain and Develop required workforce to meet the business needs. Ensuring… Show more Managed customers base in Emirates of Abu Dhabi. Responsible for delivery of implementation and support services, Handled and managed multi millions dollars turn key projects for UAE government and semi government organizations. Ensured Customer satisfaction by managing customers Escalations, priorities and manage customer requirements. Ensured the skills are in place to deliver a high level of Service to meet SLAs. Maintain and Develop required workforce to meet the business needs. Ensuring processes are being followed. Develop and implement Trainings Plans, build skills and expertise to support customer, Coordinate with other Business unit within the organization to achieve business goals Show less

Managed Customer Services Department Pakistan, Punjab Province. Responsible for support and implementation services. Focused on productivity of the teams, build teams expertise to deliver high quality of Support services to customers. Ensured support and implementations services are delivered as per agreed SLAs. Timely renewals of customer’s SLAs to achieve productivity and profitability of the department. Maintained good relations with customers, achieved customer satisfaction by delivering… Show more Managed Customer Services Department Pakistan, Punjab Province. Responsible for support and implementation services. Focused on productivity of the teams, build teams expertise to deliver high quality of Support services to customers. Ensured support and implementations services are delivered as per agreed SLAs. Timely renewals of customer’s SLAs to achieve productivity and profitability of the department. Maintained good relations with customers, achieved customer satisfaction by delivering high quality services. Show less