Roles &Responsibilities:• Support Infra in AWS and other cloud application architectures.• Participating in execution of cloud implementations.• Utilizing cloud tools to standardize and automate infrastructure deployment and management activities.• Assisting in the Development of cloud technology roadmaps, provide technical advice and solutions to address customer requirements.• Collaborate with all relevant IT resources to develop preventive measures and automated remediation of production issues• Production patching activity windows/Linux• Managing production issues through analysis, troubleshooting, email, Instant skype Lync chat, Remedy ticketing system and through calls as well.• Handling infrastructure related activities Work around 24X7 for providing support• Performing the daily health check of AWS accounts

.Worked as a system engineer in Network Operation Center..Handled and logged issues with the infrastructure by coordination with Customer..Handled clients mainly from the Asia- pacific and Europe/ .Provided day-to-day monitoring on a 24/7 shift basis, and support for specific aspects of IT .infrastructure (network & system administration, unified communication etc.) to standards as applicable and customer service.

Organization: UST Global (US Technology International Pvt. Ltd.), Trivandrum. Duration : From 22-04-2013 to 05-10-2015. Designation : Systems Engineer Process : Systems Engineer for IT Support Operations project.Responsibilities. Worked as a Systems Engineer with the IT Support Operations team. Main task was Incident and service request management on servers. Supported near 500 servers in 27 countries across the globe.  Worked with the requests from client on server trouble shoots. Worked with the incidents reported with respect to SLA specified. Supported clients through chats and Calls. Worked as a mediator between client and Technical experts. Organised and managed Telephonic bridges for service requests. Handled calls from internal management and external clients.  Assisted in preparing weekly and monthly reports using excel. Handling request queue based on priority wise.  Worked in 24/7 and 3 rotational shifts.