• Collaborate with stakeholders across the organization to gather and define requirements to ensure business and technology alignment for the bank’s ServiceNow platform. A Platforms that is used by over 40,000 employees across the organization.• Collaborate with architects and engineering leads to design and implement digital workflows and data standards that support the organization’s ITSM processes and comply with regulatory standards.• Responsible for the project lifecycle phases of various application platforms from specifications delivery and development through quality assurance, system integration, user acceptance testing, and deployment. • Lead major automation projects like interfaces onboarding, recertification processes and external APIs integration.• In charge of the Google cloud platform configuration management discovery and documentation in ServiceNow, a crucial part of the company’s migration to the cloud. Configuration management will help identify cloud run applications and their components.• Implement Business Process Re-engineering (BPR) to improve existing processes and activities• Organize knowledge sharing and training on current and future application releases in collaboration with product managers, architects, and business units.• Work with the product team to assist in understanding and prioritizing demands. Collaborate with the development team to understand the demand’s potential platform impact.• Act as the team’s scrum master which includes daily stand-ups, show and tell ceremonies and managing Kanban boards.

• Production support lead for Foreign Exchange trading platforms covering over twenty critical applications.• Defined business processes required to advance operational efficiency, such as automating reports through SAP Business Objects Live Office.• Created, tracked and followed up on incidents, changes, problem tickets, and service requests to ensure environment stability.• Reviewed and executed required process improvement and enhancements to insure a more fluid environment.• Administered and supported disaster recovery tests for critical trading applications to ensure business continuity.• Managed an international support teams and ensured they comply with various SLAs and support models.• Developed weekly/monthly stability packs for senior business stakeholder engagements to review major issues and releases for business-critical events.• Investigated data-related discrepancies using SQL such as validating correct trades capture process and verifying accuracy of upstream and downstream data flows.

• Software QA tester: Created test cases and executed test plans using HP ALM.• Cross-functional team co-ordination (clients, program managers, stakeholders and IT team) for pre-launch control preparation.

• Managed global accounts specific to fire suppression system design, pricing and implementation• Oversaw suppliers accounts such as Honeywell, System Sensor and Potter Electric for design approvals, contract negotiations, and help improve and promote products internationally• Setup and run expo booths with vendors in various cities including Boston and Dubai• Setup Microsoft exchange and cloud backup for the business

Express Service team leader:• Diagnose and repair warranty and drivability issues. • Perform vehicle maintenance and service repair.