Experienced and results-driven professional with a proven track record in facilities management. Currently serving as the Group Head Facilities at STS Group Dhaka, where I oversee the comprehensive facility operations of esteemed international schools such as Delhi Public School (DPS - Dhaka), Glenrich International School, International School of Dhaka, Universal College of Bangladesh, and more. Dedicated to ensuring optimal functionality, safety, and efficiency across all facilities under the… Show more Experienced and results-driven professional with a proven track record in facilities management. Currently serving as the Group Head Facilities at STS Group Dhaka, where I oversee the comprehensive facility operations of esteemed international schools such as Delhi Public School (DPS - Dhaka), Glenrich International School, International School of Dhaka, Universal College of Bangladesh, and more. Dedicated to ensuring optimal functionality, safety, and efficiency across all facilities under the STS Group umbrella. Passionate about delivering high-quality services and enhancing the overall experience for students, faculty, and staff. Looking forward to connecting with industry peers and professionals to exchange insights and foster collaborations in the field of facilities management. Show less

• Experienced in managing Premium Residential and Commercial properties.• Proficient in Managing the P & L for multi-site operations.• Demonstrated expertise in handling multi-site operations, managing, and coordinating new projects, as well as facilitating facility modifications.• Successfully coordinated with Government officers to obtain Occupational Certificates, Fire NOC, and Compilation certificates.• Ensured timely execution of management systems, such as work orders… Show more • Experienced in managing Premium Residential and Commercial properties.• Proficient in Managing the P & L for multi-site operations.• Demonstrated expertise in handling multi-site operations, managing, and coordinating new projects, as well as facilitating facility modifications.• Successfully coordinated with Government officers to obtain Occupational Certificates, Fire NOC, and Compilation certificates.• Ensured timely execution of management systems, such as work orders, preventative maintenance/inspections, projected labor hours, and inventory management.• Supervised, motivated, trained, and tracked individual performances, monitored vendors and contractors throughout the work completion process. Show less

• Maintained regular contact with clients and all stakeholders, efficiently handling any issues in a professional manner, and deputizing for the Contract Manager when required.• Coordinated the opening of new projects, including shopping malls and residential sites, by finalizing contractors, preparing BOQ, and certifying the work done on-site.• Collaborated with Government Authorities for Site plan approval, Completion certificate, Development plan approval, and managed all compliance… Show more • Maintained regular contact with clients and all stakeholders, efficiently handling any issues in a professional manner, and deputizing for the Contract Manager when required.• Coordinated the opening of new projects, including shopping malls and residential sites, by finalizing contractors, preparing BOQ, and certifying the work done on-site.• Collaborated with Government Authorities for Site plan approval, Completion certificate, Development plan approval, and managed all compliance documentation.• Actively contributed to Health and Safety meetings, identifying incidents and concerns and taking necessary actions for Health and Safety compliance.Responsibilities:• Managed and coordinated Housing Society Formation formalities, actively participated in AGM Meetings, and diligently maintained society registers.• Functioned as the single point of contact between residents and the Managing Committee, overseeing all repairs and maintenance, AMCs, contract renewals, bills, payments, PR creations, and PO generations.• Coordinated the Formation of Society Formation, Annual Audits, Submission of Audit reports to the Registrar, and efficiently managed P & L.• Coordinated Statutory compliances management and maintained liaison with Government authorities.• Conducted periodic reviews with Teams, provided weekly and monthly status reports to higher management, and organized events for residents, engaging them in various activities like donation camps, festivals, sports, and games.• Managed Clubhouse Maintenance, overseeing facilities such as the swimming pool, guest rooms, games room, party hall, pantry area, etc.• Coordinated the takeover of assets from projects and followed up with projects to complete snags.• Managed the operation of facilities including power, water, AC, lifts, FPS, STP, waste management, pest control, gardening, physical security, traffic, parking management, and CCTV. Show less

Achievements : Achieved cost savings in Electrical Energy up to 25 % by converting STP and WTP meters tariff to industry-standard as per Govt exemption rule for Society got an appreciation for getting the job done in the minimum time period.Planned and Formulated 52 Week PPM Schedule for Electrical Equipment and also for other Critical units to ensure smooth Operations of Equipment.Achieved Excellent rating in Internal Survey done by Management committee from Owners with regards… Show more Achievements : Achieved cost savings in Electrical Energy up to 25 % by converting STP and WTP meters tariff to industry-standard as per Govt exemption rule for Society got an appreciation for getting the job done in the minimum time period.Planned and Formulated 52 Week PPM Schedule for Electrical Equipment and also for other Critical units to ensure smooth Operations of Equipment.Achieved Excellent rating in Internal Survey done by Management committee from Owners with regards to Customer Relationship Management and also for coordination and support.Saved cost on repair and Maintenance and achieved 10 % of saving in repair and maintenance cost.Achieved monthly cost savings of Rs 2 Lacks which was getting expensed on Water Tankers by giving idea to do A geological survey did around the area and put additional bores in locations.Responsibilities :.Organized Events for Residents, making them Engage with different activities like Donationcamps, festivals, Sports, Games.Managing Clubhouse Maintenance, (Swimming pool, Guest rooms, Games Room, Party hall, Pantry Area, ETC).Taking over Assets from Projects/following up with projects to complete snags.Taking care of Operation of Facilities (Power, Water, AC, Lifts, FPS, STP)/waste management/Pest control/Gardening/ Physical Security/ Traffic & parking management/CCTV.Assessing performance of vendors based on various criterions such as percentage for rejections, qualityimprovement rate, timely delivery, credit terms, etc. Show less

Ensured that SLA terms are met during daily operations to avoid escalation.Presented MMR/MIS, as well as other various reports for monthly SLA review.Have successfully managed Facility Operations for multiple offices of Axis Corporate office, also successfully managed Green Building parameters Have managed a Facility team size of 185 members.By proposing and sharing the project with the in-house Facility team, was able to obtain additional revenue from the client.Managed… Show more Ensured that SLA terms are met during daily operations to avoid escalation.Presented MMR/MIS, as well as other various reports for monthly SLA review.Have successfully managed Facility Operations for multiple offices of Axis Corporate office, also successfully managed Green Building parameters Have managed a Facility team size of 185 members.By proposing and sharing the project with the in-house Facility team, was able to obtain additional revenue from the client.Managed work performed by various vendors at various levels of work.Led several Lean events that resulted in cost savings.For Axis House, Developed standard method of procedure (MOP) format for all work performed by vendors and in-house staff, including safety hazard analyses and preventive measures.Led evaluations for Root Cause Analysis (RCA) in order to improve work processes and equipment maintenance plans. Show less

Successfully coordinated and completed for New school Project workAwarded as “Excellence Award in Administration and Facilities" in Group of Admin and Facilities in West region”.Achieved 7 % of power saving in monthly billing by implementing various saving processes.Achieved 95 % of satisfaction in transport services by the regular and on-time response and overcame reoccurring•Ensure 100 % up to the mark operations of Store for minimum escalations for the orders /requests… Show more Successfully coordinated and completed for New school Project workAwarded as “Excellence Award in Administration and Facilities" in Group of Admin and Facilities in West region”.Achieved 7 % of power saving in monthly billing by implementing various saving processes.Achieved 95 % of satisfaction in transport services by the regular and on-time response and overcame reoccurring•Ensure 100 % up to the mark operations of Store for minimum escalations for the orders /requests •Coordination with Education officers Coordination with Local political leaders / Police officers for timely event coordination and awareness •Period snags checking and early completion on critical tasks.•Ensuring all safety systems like Fire alarm system / Access Control System /Biometric system/Guard Tour system/ Burglar Alarm System / / CCTV System / Smoke detectors / Perimeter protection have 100% uptime. •“Awarded as “Excellence Award in Administration and Facilities" in Group of Admin and Facilities in West region”•Achieved 7 % of power saving in monthly billing by implementing various saving processes.-Conflicts management, managing events like Parents day, PTA meetings, pre-school opening events, Annual Day, Sports Day etc preparation and arrangements. Show less

One of the challenging roles that i handled as a facility Manager, Being in SEZ/ STPI zone the key responsibilities were to manage up most employees/management satisfaction, and proud that we created a benchmark Facility support team.The Key responsibilities were : ● Planning: Planning and executing the Site strategy, Facilities management, development and implementation of space plans to support the continuous growth and success. Facilitate setting up of new work spaces, internal… Show more One of the challenging roles that i handled as a facility Manager, Being in SEZ/ STPI zone the key responsibilities were to manage up most employees/management satisfaction, and proud that we created a benchmark Facility support team.The Key responsibilities were : ● Planning: Planning and executing the Site strategy, Facilities management, development and implementation of space plans to support the continuous growth and success. Facilitate setting up of new work spaces, internal infrastructure modifications, electrification, air conditioning, furniture, etc.● Budgeting: Preparing a department budget & ensuring monthly expenses are on track and savings ensured. Drive Dept. cost efficiency & optimization in line with business requirements to achieve top-line as well as Bottom line growth which includes analyzing of various operational expenses (e.g. transportation, meals, telephone, electricity, current real estate rentals, office eqpt / other utilities etc.) ● Audit compliance: Ensuring all client audits related to Physical & Digital security is up to the mark.Achievements & Highlights:●Team motivation --- Client Audits --- approvals without any remediation's●Cost savings --- energy savings, go-green initiatives●Leadership skills --- growth --- on-contract -- on roll -- growth path -- career -- no attrition●Built the Team with High Integrity and a team leader to give good growth to the team. ●Played a key role in revamping the entire operations department towards operational excellence and achieving excellent year-end results within a short period of time by monthly expenses report.●Acknowledged as Shining Star of the Team also acknowledge as “ Fast executor” for support to employees of a team of 1,200. budgeted cost in 2014 and also received recognition for great work done.●Team leadership approach by internal team meetings and planning to ensure good growth. Show less

I started with the Crisil operations in the capacity of Manager- Administration and Facilities. We initially were in the incubation space with only 23 members and I was fortunate enough to be able to work closely with the Business units and Project management units to facilitate smooth transfer from the Incubation to the main office. By the time I moved on from Crisil, I was overseeing Administration activities for a workforce of 600 employees. Responsibilities:My… Show more I started with the Crisil operations in the capacity of Manager- Administration and Facilities. We initially were in the incubation space with only 23 members and I was fortunate enough to be able to work closely with the Business units and Project management units to facilitate smooth transfer from the Incubation to the main office. By the time I moved on from Crisil, I was overseeing Administration activities for a workforce of 600 employees. Responsibilities:My responsibilities primarily comprised of Managing Administration, supervising the activities of Transport Department, Guest management, liasoning with Guest Houses and Hotels, Housekeeping, Security, Space Management, Tele-communication, International travel, Store Management.ŸEnsuring 100% uptime of facilities, managing PPM schedules of electro -mechanical equipment and providing clean & hygienic workplace area to employees.Achievements:Key personnel in setup of the new branch office in Pune (Hinjewadi) measuring approx. 1 lakhs sq. ft. in collaboration with various agencies and contractors/vendors. Effective negotiation on the rentals for the Hinjewadi office.Operational cost reduced by 15% and Capital /Infrastructure cost by 10% by various cost optimization initiatives undertaken.Better negotiating of rate plan for Mobile, Data Card, Printers, and Stationery. Power saving, Landline cost saving, better rate negotiation with coffee, canteen etc. vendors for in house requirement. Show less

I played a pivotal role between the Owners and our Facility management service unit. Spearheaded a team of 165 people including Facility Officer's, Technical Team, Housekeeping Team, Security Team, etc.)Responsibilities:ŸEnsuring continuous operation of the various facilities (i.e. Power, Water, AC, Lifts, /Waste Management/Pest Control/ Gardening/ Physical Security/ Traffic & Parking Management/CCTV).Coordination with SHE Department (Safety Hygiene & Environment), Evacuation… Show more I played a pivotal role between the Owners and our Facility management service unit. Spearheaded a team of 165 people including Facility Officer's, Technical Team, Housekeeping Team, Security Team, etc.)Responsibilities:ŸEnsuring continuous operation of the various facilities (i.e. Power, Water, AC, Lifts, /Waste Management/Pest Control/ Gardening/ Physical Security/ Traffic & Parking Management/CCTV).Coordination with SHE Department (Safety Hygiene & Environment), Evacuation drills and Emergency preparedness, Business Continuity Planning, Civil unrest etc.ŸCoordination with the business development team for finalisation of any new site.Monitoring the operating and financial indicators to ensure budget adherence. Identifying areas to reduce the operational costs and ensuring optimal efficiency.Drive process improvements and introduce systems to enhance service delivery and minimize operational disruption.ŸMaintaining healthy vendor relationship, effective procedures to scrutinize and release payments.Facilitating recreational and welfare activities for the employeesAchievements:ŸInstrumental in timely rental payment of all owners, ensuring same is reached owner’s account by 7th each month. 99% achievement reported.Reviewed outside services, products, etc. to utilize the most cost-effective approach in maintaining the building servicesSuccessful in providing technical back up, value evaluation & assistance on all services related contractual and operational matters Show less

I was responsible for the New office/branch setup. Everything related to the setup was under my purview starting from Managing Electricity connections, Water connections, Licences/Permissions if required, Civil/Interior work, Electrical work, Plumbing work, IT work, HVAC work, office utilities/furniture, Security functions for the new office/branch, Purchase of Assets & equipment’s, Housekeeping & Pantry, Fire Safety, Routine office operations.Infrastructure & Building Maintenance:… Show more I was responsible for the New office/branch setup. Everything related to the setup was under my purview starting from Managing Electricity connections, Water connections, Licences/Permissions if required, Civil/Interior work, Electrical work, Plumbing work, IT work, HVAC work, office utilities/furniture, Security functions for the new office/branch, Purchase of Assets & equipment’s, Housekeeping & Pantry, Fire Safety, Routine office operations.Infrastructure & Building Maintenance: Maintenance; facilitate setting up of new offices, internal infrastructure modifications, electrification, air conditioning, furniture, etc. Maintain a green office including organizing plants / pots, etc. Water Management.Responsibilities:Infrastructure setup from acquisition of properties to roll outs across the region.Accountable for ensuring quality of project by monitoring work executed by vendors as per BOQ specifications prepared by the Architect.Regional level quarterly / annual financial planning, budget accruals, Analyses & Preparation of Capex .Coordination with vendors for necessary compliances, negotiation and finalizing the contractual rate agreements with vendors in consultation with commercial and local business heads.Achievements:Accredited for setting up 110 Retail stores in a span of one year.Designing the project with special emphasis on cost rationalization and innovative design concepts at competitive cost. Worked closely with the architectects on the layouts and finalized the same after due approval from the management and business heads.Developed and implemented new vendor base / supplier chain / service providers to ensure smooth workflow. Show less

Monitoring & Supervising the maintenance of Facilities at retail stations, installations, commissioning and maintain all such equipment that is utilized in petroleum retail station environment. Training the handyman (technicians) and RO staff to handle the equipments for smooth functioning. Utilising R&M budget pertaining to retail outlets and maintaining the records up to date. Handled Cluster of 5 districts. Supervised the maintenance of Fuel Related Equipments pertaining to… Show more Monitoring & Supervising the maintenance of Facilities at retail stations, installations, commissioning and maintain all such equipment that is utilized in petroleum retail station environment. Training the handyman (technicians) and RO staff to handle the equipments for smooth functioning. Utilising R&M budget pertaining to retail outlets and maintaining the records up to date. Handled Cluster of 5 districts. Supervised the maintenance of Fuel Related Equipments pertaining to Retail outlets: Installation,Commissioning,Calibration and Maintenance of Suction and Pressurised type Fuel Dispensers Installation and Testing of FRP storage Tanks & Fuel Pipelines [ Pneumatic and Hydro Testing ]Installation and commissioning and Maintenance of Submersible Turbine Pumps [ STP ] Installation , Trouble shooting and maintenance of Automatic Tank Gauging System [ ATG ]Maintenance & Troubleshooting of Retail Automation Systems [ ROSS & RETALIX ] Supervised the maintenance of Electrical & Electronic Equipment Facilities pertaining to Retail outlets: Electrical H.T & L.T transformer installations & commissioning at the retail outlets.DG Set (30 & 40KVA); UPS (Online); Tank Gauging Systems (OPW); Submersible Turbine Pumps HVAC (Split); Chillers; Geyser; WTP (Water treatment plant).Electrical equipment controls such as MCB's power board meters. Maintenance of Canopies & Signage's Retail Outlet Automation Equipment; Digital Tyre Inflators (ELGI); Air Compressors (Kirlosker); Water Coolers (Voltas).Maintenance of other facilities which are normally inaccessible to routine housekeeping such as follows:Retail outlet facia and canopyPrice Totem and other signage's Underground maintenanceMaintenance of underground pipelines and tanks by way of pressure testing for leaks, cleaning of underground and above ground fuel tanks. Receiving the complaints 24X7, through, email, telephone from the retail outlets. Show less