Amanda Caldwell-Jernigan Email & Phone Number

Madison, Wisconsin, United States

Ms. Caldwell is responsible for the entry and accuracy of the appropriate tracking system. Communicates client disposition authorization with appropriate staff. Accurate protocol and relevant documentation interpretation (i.e., Sample Analysis Outline, client paperwork, contracts). Contacts clients routinely to determine disposition. Independently drafts disposition forms and directives. Works with Finance and/or Client Services to ensure appropriate invoicing for storage and disposition activities. Learns to manage client specific requirements and pricing exceptions. Maintains client and business confidentiality. May provide training and development relevant to grade. Possesses Microsoft Excel skills needed to perform high level team tasks. Assists with high level functions within the department including metrics tracking. Proven ability to plan, prioritize, and manage team and individual workloads and multiple responsibilities. Responding to and resolving sample management questions with respect to shipments and samples. Ms. Caldwell also handles eProcurement/ Ordering for the SAM, BioA SM and Archives teams.

Madison, Wisconsin, United States

Sample Coordinators are responsible for performing any combination of sample management tasks, including labeling, transferring, tracking, completing inventory, archiving, shipping, and disposing of samples. She compares sample paperwork with samples to ensure accuracy, communicates discrepancies to appropriate personnel, and communicates confirmation of sample receipt to clients, if appropriate. Sample Coordinators handle internal customer inquiries and requests, distributes sample information and paperwork, and is responsible for entry and accuracy of sample tracking systems.

Madison, Wisconsin Area

While working with SpringHill Suites I have been required to become acquainted with several new operating systems in a short period of time, while overseeing all wedding and social groups checking in at that time. On top of maintaining a high level of customer service and satisfaction as a Sales Coordinator, this role has allowed me to work on different activities for employee engagement and morale. The things I most enjoyed were planning our company holiday party and facilitating the annual gift certificate exchange. With the support of the management team I have also been able to take additional courses to further my sales abilities in the hotel market and had the opportunity to use my Spanish more often with our very patient housekeeping staff. I am actively engaged in both the planning and implementation of various social media and marketing activities and have become very well versed in that area. My current project is developing our Social Media Playbook, complete with social media audit, gap analysis, year end and next year SMART goals and a content planning calendar.

333 W Washington Ave

My responsibilities at the Hyatt were varied. As a select services facility, we wore many hats to make the customer happy. In addition, the typical duties of a Hotel Sales Coordinator, I also oversee the majority of all banquet and catering events as well as handle our social media. In the first 6 months here I overhauled our banquets menu to get it more in line with industry standards and bring new options, reorganized all banquet work and storage spaces, initiated a full cleaning of all banquet equipment and worked with the Assistant General Manager to implement systems and train the staff to work banquets on a higher level than they were previously operating. In my first full quarter of employment, I was awarded the Employee of the Quarter and was nominated for it in the second quarter.

Madison, Wisconsin, United States

As the Wedding & Event Coordinator for a luxury wedding venue, my duties are varied. In addition to working closely with clients for a long period of time to help them plan one of the most important days of their lives I serve as our sales staff. This ranges from suggesting items to clients to finalize basic decisions to advising them on extras to add. This position requires detail orientation, the ability to multitask on a high level and an extremely customer service focused mindset. Through this position I have also become well versed in several different food and beverage areas.