Senior Product Manager for the Federal Reserve Financial Services with responsibility for network access solutions.

Project management of datacenter infrastructure migrations, upgrades and enhancements.

Scrum Product Owner of network automation services for a large financial customer. Requirements and user-story development to translate enterprise network operations processes into automated services. Lead requirements gathering sessions with customers. Monitor and track progress of product development using Atlassian Jira and Confluence software. Collaborate with domestic and overseas development teams on product development issues. Drive resolution of development-blocking issues. Report, escalate, and track defects found during internal (Cisco) and customer product testing. Work with Cisco and customer CICD teams on product delivery and deployment issues. Demonstrate product releases to customers to confirm product specifications and achieve final sign-off on product delivery. Collaborate with Cisco leadership on program status and issues.

New Product Introduction (NPI), Serviceability and Technical Support Readiness planning/development for Riverbed SteelCentral Application and Network Performance products. Acted as the liaison for Riverbed Global Support on cross-functional product release teams. Led multiple product and process improvement initiatives. Drove development and quality of training materials for Technical Support Engineering teams and Riverbed partners. Monitored and reported product field-health status to multiple cross-functional audiences utilizing customer support metrics and other key performance indicators (KPI). Developed recommendations for product improvements through detailed business case analysis.

Product Line Manager for a series of White-Box, SDN-Enabled, Ethernet switches and Network Product Development Services. Led product development, marketing, pricing, positioning and launch of Ethernet switches targeted to Data Center, Enterprise and Service Provider customers. Evangelized Inventec Ethernet Switch products, responded to Request for Proposal (RFP) and Request for Quotation (RFQ) documents, developed and managed product marketing collateral including product datasheets and presentations.

Serviceability Product Manager for Cisco Unified Communications, Routing, Switching, and related Products. Defined and developed product serviceability requirements. Documented technical details and business cases for strategic product enhancements. Managed strategic serviceability improvement initiatives and business process improvement.

Product Manager for Cisco edge router product families (7200 and ASR 1000 Series). Managed launch of new hardware and software products. Managed sustaining development for existing products as part of a global, cross-functional, product team. Special focus on service provider edge and SP managed services (L2/L3 MPLS VPN, Security, Voice and Collaboration Services).

Service Readiness Engineer for mid-range Cisco routers and interface module product families (port adapters). Liaison between Cisco Customer Advocacy (CA) and business units for product development and field support issues on the assigned product lines. Led field issue-mitigation programs for systemic quality issues. Managed escalations for larger enterprise and service provider customers. Authored field notices and other documents to guide support engineers, customers, and partners through the issue resolution process. Developed technical support case handling processes for Cisco products and third-party supported through the Cisco Technical Assistance Center (TAC).

Technical Marketing Engineer (TME) for the Cisco MGX series multi-service switch and media gateway products. Developed and executed product demonstrations for trade shows and other marketing events. Authored and presented product collateral.

Technical support and project management for new product (beta) field trials of Cisco MGX ATM multi-service switch products and solutions. Focal point for customers taking part in early product field trials. Validated solution designs for field trial deployments and trained engineers on new products. Acted as technical escalation point for field trials engineers. Worked cross-functionally with product development teams to resolve issues encountered during field trials.

Systems Engineer for the Cisco Sales Proof-of-Concept (POC) laboratory. Presented Cisco network solutions to customers within the context of a live, hands-on, test and demonstration environment. Designed and executed network solution POC validation tests.

Systems Administrator for the Stratacom Engineering Quality Assurance (EQA) test laboratory. Designed and implemented test lab physical infrastructure including raised-flooring, electrical power, and network cabling infrastructure. Managed lab operations including test network procurement, build-out, upgrades, and expansion. Performed network software and hardware upgrades in support of EQA test schedules.

Design and implementation of building network wiring infrastructures and data-center facilities to support large-scale computer systems and building network installations. Developed raised-floor data center designs including power and HVAC requirements. Project management of facilities construction, start-up and move-in. Acted as liaison for Lockheed program groups during the facilities design and deployment process. Liaised with US Government SP and DoD Security program personnel to validate compute facility physical, compute, and network systems security requirements were met before program activation.