Operations Manager
Current● Directed cross-functional teams in the retail industry, optimizing processes, and enhancing customer service standards.● Demonstrated proficiency in strategic planning, budgeting, and supply chain management, consistently achieving measurable results.● Oversaw and managed projects from conception to completion, ensuring on-time delivery and adherence to budget.● Applied in-depth retail industry knowledge, tailoring approaches to operational challenges, resulting in improvement in net profit.● Managed Workplace Health and Safety (WHS) policies, maintaining a Total Recordable Injury Frequency Rate (TRIFR) below the benchmark.● Integrated a risk management framework into daily operations, enhancing business resilience.● Managed facilities issues with precision and efficiency, ensuring seamless operations. Fostered strong relationships with maintenance contractors, overseeing their performance to align with the high standards set by the iconic brand, contributing to the overall excellence of the store environment.● Excelled in delivering reports and analytics to senior leaders, demonstrating a keen analytical mindset and providing timely, relevant, and insightful information.● Cultivated working relations with external staffing providers, proactively filling in missed shifts to maintain operational efficiency.● Proven track record of leading high-performing teams, collaborating with key stakeholders, and spearheading continuous improvement initiatives in workforce management.