Andrew Lees, Csm Email & Phone Number

Kansas City, Missouri

• Ongoing Management and leadership of Strategic Projects and High-Profile Accounts
• Global Executive Leader with responsibility for Microsoft Cloud Accelerator Team supporting global Microsoft Partner Sales, Marketing, and Security enablement and success
• 30% YOY Growth of overall Program, including both Development and Operations Teams.
• Ownership of executive relationships, cross-functional team performance, Partner Relationship Management, Team building, New Business and Revenue Generation, and Revenue Forecast
• Ownership and management of multi-year enterprise cloud-based programs
• Oversight, direction, budget, and resource responsibility for onshore and offshore teams delivery DevOps and Operations Support.

Kansas City, Missouri

• Management and leadership of Strategic Projects and High-Profile Accounts
• Global Executive Leader with responsibility for Microsoft Dynamics Provisioning Team supporting global Microsoft Sales and Marketing enablement and success
• Ownership of executive relationships, cross-functional team performance, Partner Relationship Management, Team building, and Revenue Forecast
• 2x Growth of Global Dynamics Tenant Delivery Team
• Ownership and management of multi-year enterprise cloud-based programs

Kansas City, Missouri Area

• Management and leadership of Strategic Projects and High-Profile Accounts.
• Global Executive Leader with responsibility for Oracle Cloud Services Team enablement and success.
• Ownership of executive relationships, cross-functional team performance, Partner Relationship Management, Team building, and Revenue Forecast.
• Responsibility for activities driving revenue based on KPI objectives.
• 3x Growth of Global Delivery Teams – 45 delivery consultants in 2019
• Increase in Forecasting Accuracy for Services Revenue – 93% accuracy

Kansas City, Missouri Area

• Owner of global partner enablement and success for service and sales / channel partners.
• Responsibility for developing and building partner relationships, cross-functional team performance, and quality control.
• Executive Leader responsible for the management and leadership of Global Strategic and High-Profile Accounts.
• Provide support for DSI’s delivery of sales and services to implement and advance the use of DSI’s solutions through the growth of a Global Partner Network.

Kansas City, Missouri Area

• Responsibility for customer success, and the management and leadership of Strategic and High Value Projects within the Americas.
• Responsibility for enterprise services and customer success activities, driving professional services and sales revenue based on company objectives.
• This role has a firm understanding of the software solution, to help Customers be aware of and roadmap their solution.
• Partner enablement and success for service and sales / channel partners.
• Support of services and delivery, advocating for Customers through matrix management, escalation of issues, and advancing the use of DSI’s solutions.

Kansas City, Missouri Area

• Primary and key DSI point of contact with client personnel to accomplish project delivery and sales objectives; Crucial in the overall relationship management
• Responsibility for planning, directing, and coordinating activities with Sales & Services to serve designated client projects, to ensure that the objectives are accomplished and client satisfaction remains high.
• Matrix management of internal and external teams for overall customer success.

Lawrence, KS

• Oversight and matrix management of multiple Global IT Program / Project Teams in an agile environment.
• Customer and Partner relationship management; Team leader, bringing about resolutions when issues arise.
• Establish goals, plan roadmap and communicate strategy throughout the organization (KPIs), leading teams through the formulation and execution of program plans, strategies, and functions.
• Responsibility for $90M project, and $400M project
• Development of Tier 1, 2, and 3 Support Teams

Topeka, Kansas Area

• Project Management of multiple matrixed sales, marketing and CRM projects, business artifacts, and documentation.
• Oversight of onshore and offshore CRM and Marketing Analytic Teams, as well as strategic partners.
• Deep understanding of CRM functions and related technologies, marketing tools, technologies, and processes.
• RFP | Omnichannel | Executive IT Liaison | OCM | Big Data integration | CRM | BPO | SDLC | Supply Chain | Reporting

Lawrence, Kansas Area

• Business Development Consultant
• Human Performance Management Consulting
• Business Development, Business Analysis and Process Improvement
• Project Design Authority for company, website, literature and marketing programs

Overland Park, KS

• Grew and maintained a national team of 35 offices with 400 persons, resulting in annual revenue in excess of $12M.
• Matrix managed of organization, including sales and services oversight, and strategic partner development.
• Architect of Business Solutions to Reduce Costs and Drive Revenue, Pro forma, financials planning, and Operations.
• Customer Relationship Management of high-value customers; Partner Relationship Management.
• Business Sponsor for projects over $1M in revenue savings | Design and implement tools and controls for KPIs.
• C-Level contract negotiation | RFI/RFP preparation and selection | BPO and high-level create/review/action plans.

Shawnee, Kansas

• Management of the Project Management Office and the Training and Development Team.
• Responsible for Program Management (agile and waterfall) of multiple ongoing global and multi-business unit acquisition / integration / conversion projects, affecting entire organizational structure.
• Provided Leadership of PMO managing projects at a pace of 20-25 ongoing projects at a time
• PM for strategic projects company acquisition integration, processes and team efficiency, customer service KPIs
• Liaised with Executives, business and functional owners during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards

Leawood, KS

• Directed a national team of 20 offices (250 people) to annualized revenue of $7M.
• Ongoing business oversight and analysis, P&L statements, BI Reports and data mining to review processes of offices ongoing, and adjust for profitability.
• Project Sponsor and Project Manager for new internal communication system, saving $100k annually, improving process and team efficiency, customer service and team metrics
• Project Managed analysis/evaluation, design and rollout of tertiary marketing system from external vendor.
• Successful creation and implementation of program led to increased sales activity, and overall production increase of 15%

Leawood, KS

• Road warrior, responsible for the analysis, creation and implementation of multiple product specific training programs.
• Responsible for national Training and oversight of CMS Compliance
• Implemented statistical analyses (GAP, ROI, regression analysis) to measure overall financial success of programs
• Led field and classroom training for entire organization, as well as customer training on product utilization
• Created multiple marketing and sales programs with supporting literature, digitally and hard copy
• Business analysis to improve processes, team efficiency, customer service and team metrics

Leawood, KS

• Project Managed multiple cross-company projects for full project life-cycle (waterfall, staged delivery and agile). Consulted with software developers, sponsors, stakeholders, SMEs and users to develop and implement.
• Project Managed analysis/evaluation, design and roll out of tertiary marketing system from external vendor. Successful creation and implementation of program led to increased sales activity, and overall production.
• Prepared Business Process Models of all activities of the business from the conceptual to procedural level
• Utilized Legacy Software systems for the creation and testing of Life Insurance and Annuity Products
• Architect of Business Solutions to reduce costs and drive revenue
• Excellent technical writing skills in preparing business requirements documents (BRDs), system requirements specifications (SRS), system design specification (SDS), functional specifications, and defining project plans

Leawood, KS

• Operations Manager responsible for development, growth and acquisition of over 50 individuals in a branch office. Responsible for P&L statement forecasting, developing quotas, and overall office growth.
• Increased office revenue by 150%
• Trained on new product lines, procedures and application software

Greater Los Angeles Area

• Counseled individuals and groups regarding psychological or emotional problems such as stress, substance abuse, or family situations and developed and implemented therapeutic treatment plans.
• Implementation of legacy system for electronic charting (EMR’s) for patient visits
• Responsible for organizational and professional clinical compliance

Greater Los Angeles Area

• Hospital Director responsible for oversight of 20 direct employees and joint supervision of multiple hospital staff. Hiring, payroll, policy administration, staff in-services, educating the public about the nature of.
• Implementation of electronic charting (EMR’s) for patient visits; analyzed metrics (BI/BA), and identified trends
• P&L management and responsibility
• Performing Gap analysis, SWOT analysis, PESTLE and Cost/Benefit analysis
• Led a highly diverse team in a high stress environment to facilitate patient success and overall compliance

Master'S Degree, Business / Clinical Social Work, 4.0

Activities and Societies: • Research Assistant as graduate student for Social Welfare Department • Internship work at Health Care Access.

Bachelor Of Applied Science (Basc), Genetics, 3.75

Activities and Societies: • Research Assistant as undergraduate student for Genetics Department