I am a seasoned professional with over 16 years of experience, specializing in IT and Customer Relationship Management (CRM) within the Real Estate sector. My career encompasses 8+ years in IT and 8+ years in CRM, showcasing a blend of technical acumen and operational expertise.➡️ Core Competencies:☑️ Customer Relationship Management: I excel in pre/post-sales services, documentation, and customer care. My ability to handle queries through multiple channels ensures high customer satisfaction and loyalty. ☑️ Operations Management: Currently, as an Assistant Manager at T&T Infrazone Pvt. Ltd., I manage the possession process, resolve client queries, and oversee flat customization. I ensure smooth coordination with marketing, sales, and project teams to enhance service delivery.☑️ Software Testing: My background includes extensive experience in manual testing, with a focus on functional, regression, and usability testing. I have worked with major players like HCL Technologies and Majestic IT Services, where I developed strong skills in test case creation, defect management, and client interactions.☑️ Process Optimization: I am committed to improving workflows and enhancing team productivity. My analytical skills enable me to generate meaningful MIS reports and maintain accurate master data records, supporting informed decision-making.☑️ Documentation & Compliance: I am adept at handling all types of documentation, including agreements and NOCs, while ensuring compliance with company policies and standards. I have a proven track record of managing customer accounts, resolving disputes, and ensuring timely collections.☑️ Career Highlights:🔹 Successfully managed the handover of over 150 flats, ensuring client satisfaction and operational excellence.🔹 Developed strong relationships with channel partners, driving business growth through effective collaboration.🔹Led various teams in achieving performance improvement and organized training sessions to enhance skills.☑️ Technical Skills:🔹Proficient in Manual Testing, SQL Server, Bug Reporting Tools (Bugzilla, MantisBT), and Data Management.🔹 Familiar with SDLC, STLC, and defect lifecycle processes.I am eager to leverage my diverse experience to drive organizational goals and enhance service levels. Let’s connect to explore potential collaborations and opportunities.