The Music Service provides a wide range of activities and opportunities that seek to encourage all children and young people to participate, enjoy and achieve through music.

Oracle Managed Cloud Services - delivering high levels of satisfaction and retention for a portfolio of major customer accounts. Managing the contracts, SLA's, KPI's, commercials and developing the Oracle Support relationship. Stakeholder management, managing international multi-location resources, seeking and identifying areas for growth, driving strong customer relationships and building partner relationships. Providing active support on critical issues, key business interfaces and… Show more Oracle Managed Cloud Services - delivering high levels of satisfaction and retention for a portfolio of major customer accounts. Managing the contracts, SLA's, KPI's, commercials and developing the Oracle Support relationship. Stakeholder management, managing international multi-location resources, seeking and identifying areas for growth, driving strong customer relationships and building partner relationships. Providing active support on critical issues, key business interfaces and processes, responsible for contractual delivery and adherence to standards, service level performance and customer satisfaction. Show less

Worked with a major telecommunications customer to improve their utilsation and experience of Oracle support resources and processes. I also provided Service Management consultancy for remote operations management and the delivery of other managed IT services.

Delivered 100% service availability for more than 8 years as Head of Program and Service Operations on a critical account providing technical support and managed services to BT for the NHS. Accountable for managing front line customer relationship and escalation, profitability, and the leadership, direction, shift management, resourcing, project management of technical support teams providing 24x7x365 monitoring and management. Cultivated cross-team collaboration to ensure the consistent… Show more Delivered 100% service availability for more than 8 years as Head of Program and Service Operations on a critical account providing technical support and managed services to BT for the NHS. Accountable for managing front line customer relationship and escalation, profitability, and the leadership, direction, shift management, resourcing, project management of technical support teams providing 24x7x365 monitoring and management. Cultivated cross-team collaboration to ensure the consistent operation of procedures and sought and exploited many opportunities to increase the value and scope of our overall contribution throughout the Customers’ and Oracle ACS organisations. Show less

See current position. Existing role but with Sun microsystems prior to aquisition by Oracle.

Prior to joining SUN Microsystems I ran and utilised Vipersite Limited for several years to enable me to provide contract based management consultancy services to Barclays Bank, Cable & Wireless and SUN Microsystems.

I led, and consolidated, the Technical Support teams providing 1st to 3rd line monitoring, operations, support and development for UNIX, Wintel, Mainframe, Media, Storage, and Locations Management.

I led a team of Service Transition Managers on wrapping up several key mergers and acquisition projects. Essentially this role demanded the delivery of what was needed to finalise the transition into successful live operation, of the IT elements of transition activities from another banking organistion into Barclays.

I held the Lead Service Management role for several major divisions of the organisation. Responsible for all service delivery and service improvement, customer and supplier management, and contributing towards the consolidation and replacement of legacy services. I was directly accountable for the efficiency and effectiveness of service delivery, and the development and delivery of service delivery processes and service consolidation and improvement work.

I helped to develop strategy and project plans for the consolidation of incongruent services and departments of internal customers. Identified and developed a model to overcome some services that were radically different and posed additional challenges to aligning ways of working across the new and old cultures.

Having climbed the ranks from Computer Operator, Network Technician, through Systems Administration and Database Administration, I built and managed a new operations team to monitor and run the infrastructure services for the Home & Personal Care - European business group, covering 24 x7. Helped significantly with the re-development of an established UK operations department into a major European Data Centre and transitioned IT infrastructure operations from 15 countries into the UK.

24 x 7 technical operations of mainframe and midrange computer systems. Provided technical guidance and support services for undergraduate students. Developed operating standards and processes. Installed dumb terminal services, remote booting PC networks, Case and Ethernet cabling and terminal servers.

I provided pre-sales technical support to the Education Division Director and sales support for retail and studios department. The role was about keeping ahead of the game with new technical products during the computer music revolution of the late 1980's, providing demonstrations, training and installations.