Ashley Lytle Email & Phone Number

- Collaborate interdepartmentally to ensure flawless execution of efforts and communication- Maintain a thorough understanding of vendors and customers needs- Process all Payroll requests- Manage employee relations including hiring, disciplinary action and termination - Motivate and inspire team to perform Pet Food Experts core values and culture as well as drive team metrics identified by CXM and DCXSA- Perpetuate business relationships while preserving business acumen - Provide support for escalation of customer relations- Coach new and existing employees through training process - Lead Customer Experience team in new expansion to the West Coast

Pawtucket, Rhode Island

• Communicate daily with key retailers and vendors by email and phone to fulfill and process B2B orders and quotes accurately and efficiently• Maximize efficiency by balancing and distributing workload to and among Inside Sales and Order Management Representatives• Recognize and respond to key customer escalations with an elevated degree of urgency • Mentor team of 5 to exemplify core values and culture by sharing information, business opportunities, and best practices including employee performance concerns• Leverage technology and process improvement to add value to Pet Food Experts• Educate retailers about features and benefits of products in order to improve related sales, customer satisfaction, and enable retailers to explain benefits to their customers• Collaborate with, Inside Sales Director, Supervisors, Customer Success Team, Purchasing, Marketing, Accounting, Operations, IT, Transportation and Outside Sales Teams and management

Pawtucket, Rhode Island, United States

• Communicate daily with external marketplace and B2B customers by email and phone to fulfill and process orders and quotes accurately and efficiently• Respond to customer requests and inquiries, and maintain current records of contacts and calls, history and trends• Develop a thorough understanding of Pet Food Experts vendors and their product lines to determine how we can add value to our business• Educate retailers about features and benefits of products in order to improve related sales and customer satisfaction, as well as enable our retailers to explain benefits to their customers• Collaborate with Inside Sales Director, Inside Sales Supervisors, Inside Sales Leads, Support Staff, Operations, IT, Transportation, and Outside Sales to ensure flawless execution of selling efforts

Pawtucket, Rhode Island, United States

• Communicate daily with B2B customers by email and phone to fulfill and monitor orders/systems ensuring accurate processing of orders and quotes efficiently• Respond to customer requests and inquiries, maintain current records of contacts and calls, history and trends• Provide assistance to greater Inside Sales Team through administrative tasks• Order entry (data entry) processing fax, email, phone and electronic orders• Ensure appropriate application of promotions

Photography, Photo Editing/Retouching and Graphic Design

Bellingham, Ma

- Led a rebranding of the Marketing department, complete with new logos, materials and networking strategies. - Accounts receivable, Processing payments, creating invoices and notifying customers. - Administrative Assistant, answering calls, sorting and organizing files

• Capture all photos for company and use them to create flyers, ads, web images, and catalogs- as well as photos of all employees and company events• Handle purchases of all tradeshow swag• Mantain company website and ensure that all images are up to date• Responsible for all photo editing• Photographed new employees and company events • Initiated and lead Social Media material and management• Accountable for production of all flyers and ads for vendors and sales reps and ensuring they are sent out on time

• Maintained new imagery on university’s website• Designed an informative “bookmark” comprised of university information geared towards attracting new students from China• Created a new logo for the Western New England School of Pharmacy

Bachelor’S Degree, Marketing And Graphic Design, 3.5

Activities and Societies: Dean's list 2013,2014

Graphic Design

Activities and Societies: Dean's list each year Resident's Assistant