Overall 10 Years of experience in all phases of Software Development Life Cycle SDLC and project life cycle processes and 6 Year professional experience of ServiceNow Platform.• Currently working as a ServiceNow consultant, explaining the platform features, capabilities and provided implementation guidance for customers.• Involved in Designing and Providing ServiceNow solution architecture that matches customer’s vision, goals and expectations for the specific product or application and also is compliant with the ServiceNow coding best practices and ITIL framework.• Participate in workshops and meetings, discussing the project goals and requirements.• Implementation and testing of new functionality and manage existing functionality.• Integrations with third party systems.• Manage Deployments.• Perform Level 3 support activities (troubleshooting, root cause analysis, investigation and resolution of incidents and support requests).• Involved in upgrade activities.