Ammad Ul Deen Email & Phone Number

Birmingham, England, United Kingdom

• Managed a team of customer service assistants, ensuring high-quality service quality and increasing customer satisfaction. • Resolved complex customer complaints in a timely manner, maintained a professional manner, strengthened customer trust and loyalty, and reduced the number of escalated complaints.• Boosted service level agreement, increased customer retention, and decreased customer churn.• Demonstrated strong leadership through providing training and coaching to customer advisors to improve performance and enhance service efficiency.• Demonstrated robust professional growth in being promoted from customer support assistant to senior customer service executive.

Birmingham, United Kingdom

• Engaged with diverse customers, demonstrating an ability to listen carefully and respond effectively.• Demonstrated an ability to handle customer inquiries and complaints efficiently and professionally, ensuring customer satisfaction.• Employed active listening and empathy to build customer rapport, adapting communication style to suit a diverse customer base.

Birmingham, United Kingdom

• Proved first-rate capability in maintaining order and efficiency in an office environment, including writing letters, emails, phone calls, and posts.• Compiled reports and processed payroll for drivers, established value as a proactive and resourceful team member.• Showcased a problem-solving aptitude, ensuring efficient time utilisation, accuracy, and compliance with company policy.

Birmingham, England, United Kingdom

• Demonstrated a successful project management track record, including budgeting, scheduling, and delivery. • Demonstrated ability to secure financing and manage financial aspects, including cost control and investment analysis.• Reflected an ability to manage the full lifecycle of a complete refurbishment project from concept to completion.

Birmingham, United Kingdom

• Drove sales and showcased effective problem-solving and communication skills.• Provided exceptional customer support by following best practices to improve efficiency and customer service quality.

Nvq Level 2 Certificate, Business Administration, Pass

Btec Level 2 Diploma, Business, Pass