Ammad Ul Deen Email & Phone Number

Birmingham, England, United Kingdom

• Managed a team of customer service assistants, ensuring high-quality service quality and increasing customer satisfaction.
• Resolved complex customer complaints in a timely manner, maintained a professional manner, strengthened customer trust and loyalty, and reduced the number of escalated complaints.
• Boosted service level agreement, increased customer retention, and decreased customer churn.
• Demonstrated strong leadership through providing training and coaching to customer advisors to improve performance and enhance service efficiency.
• Demonstrated robust professional growth in being promoted from customer support assistant to senior customer service executive.

Birmingham, United Kingdom

• Engaged with diverse customers, demonstrating an ability to listen carefully and respond effectively.
• Demonstrated an ability to handle customer inquiries and complaints efficiently and professionally, ensuring customer satisfaction.
• Employed active listening and empathy to build customer rapport, adapting communication style to suit a diverse customer base.

Birmingham, United Kingdom

• Proved first-rate capability in maintaining order and efficiency in an office environment, including writing letters, emails, phone calls, and posts.
• Compiled reports and processed payroll for drivers, established value as a proactive and resourceful team member.
• Showcased a problem-solving aptitude, ensuring efficient time utilisation, accuracy, and compliance with company policy.

Birmingham, England, United Kingdom

• Demonstrated a successful project management track record, including budgeting, scheduling, and delivery.
• Demonstrated ability to secure financing and manage financial aspects, including cost control and investment analysis.
• Reflected an ability to manage the full lifecycle of a complete refurbishment project from concept to completion.

Birmingham, United Kingdom

• Drove sales and showcased effective problem-solving and communication skills.
• Provided exceptional customer support by following best practices to improve efficiency and customer service quality.

Nvq Level 2 Certificate, Business Administration, Pass

Btec Level 2 Diploma, Business, Pass