Java Software Developer
CurrentA Member of the Production Support team working on Incident Management (IM)• Scripted in PL/SQL to diagnose and fix issues in the production environment• Debugged in Java to perform root cause analysis on production issues• Designed functions in PL/SQL to create stored procedures to fix routine Incident issues• Fixed recurring Incidents via code changes in Java• Participated in daily standups, both helping others and getting help with difficult incidents • Lead the team by assigning incidents and leading meetings as one of the rotating IM coordinators• Created indicators and dashboards in ServiceNow to keeps track of team progress and incident volumes• Provided release day support on weekend releases to verify behavior• Part of the On-Call rotation team to fix major incidents that occurred after hours