Ammar Abdullah Al Asmi Email & Phone Number

Muscat, Masqaţ, Oman

* Serve as point of contact for customer account management matters.* Build and maintain strong, long-lasting relationships with clients, sponsors, and partners to ensure their satisfaction with our service.* Negotiate contracts and close deals to increase revenue.* Reached highest departmental revenue since the hotel was established, which exceeded the previous high by 30%.* Develop trusted advisor relationships with key accounts, customer stakeholders.* Assure the prompt and effective delivery of our services in accordance with the goals and needs of our clients.* To reach sales quotas, find areas for improvement or cultivate new business with current clients.* Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)* Collaborate with sales team to identify and grow opportunities within territory* Assist with challenging client requests or issue escalations as needed* Managed multiple projects simultaneously, meeting tight deadlines and milestones.* Collaborated with internal stakeholders to ensure all client's goals were met.* Handled customer complaints and inquiries in a professional manner.* Implement a customer rewards program that increased customer loyalty and retention.* Assist customers with selecting products which meets their needs.

Muscat, Oman

* Negotiated contracts & Managed accounts and clients* Build strong client relationships, through regular communication & follow-ups with key accounts* Developed and maintained an up-to-date database of contacts and vendors, ensuring accurate and timely communication* Create customized sales plans for key clients. And report on the status of accounts* Managed client expectations through proactive communication and scope management* Managed client billing and look for opportunities to add value through additional projects and initiatives* Conducted market research and identified new business opportunities and potential clients* Developing and presenting pitches and proposals* Provide after-sales support to retain customers. And ensure prompt and accurate answers to clients* Communicate product and pricing details clearly, & suggest company products/services that maximize client satisfaction* Created and distributed weekly operational updates to keep employees informed of changes and progress* 3x'ed company’s revenue within a year by repositioning the company in the marketplace, & improving on the quality of service & end product* Manage production and timelines to ensure on-time, on-budget completion of all tasks within a project* Attend and help lead project kickoffs, weekly client status update calls, periodic planning meetings, and other critical milestone meetings

Muscat, Oman

* Hosting up to 200 costumers per/hour daily.* Maintained excellent work flow and an organized reception area, and ensured all visitors were greeted in a friendly and welcoming manner.* Inspected lobby and office areas to ensure a clean and presentable environment.* Established and managed relationships with clients, and Provided outstanding customer service, resulting in a personal score of (90%) in customer satisfaction.* Processed payments accurately and efficiently, resulting in a (0%) reduction in payment errors.Utilized computer systems to efficiently manage bookings and reservations.* Built strong relationships with staff through positive attitude and attentive response.Trained new employees on front-desk operations and procedures.* Mentored and guided colleagues to foster proper completion of assigned duties.* Cross-trained and provided support to other departments as needed.* Performed administrative tasks such as filing, data entry, and document scanning.* Coordinated with other departments to ensure a smooth and seamless guest experience.* Resolved conflicts between team members and facilitated discussion to reach consensus.* Monitored operating machinery to assess progress, adjust settings and maintain production speeds.Completed daily, weekly and monthly maintenance and safety checkups & reports.

Muscat, Oman

* Performed cashier duties in a high-volume customer environment, processing up to 300 transactions per shift.* Utilized up-selling and cross-selling techniques to increase revenue.* Processed credit card and online payments securely and efficiently.* Developed and maintained relationships with key customers, resulting in increase in customer retention.* Analyzed customer feedback surveys to identify trends and improve customer experience.* Improved customer satisfaction ratings by by providing timely, personalized responses to customer inquiries.* Resolved customer complaints with empathy and understanding.