▪ Assisted with preparing collateral and training the team pre-opening.▪ Prepare and lead a daily briefing for the team. (Discussing VIP arrivals, requests, challenges, and general updates etc.)▪ Lead and supervised a team of concierge agents, providing guidance, training, and support.▪ Performed standard concierge duties, including making reservations, providing local recommendations, and coordinating special requests for guests.▪ Handled escalated guest concerns and complaints, demonstrating effective problem-solving skills to ensure guest satisfaction.▪ Enforced high service standards, contributing to the resort's reputation for exceptional guest experiences.▪ Collaborated with assistant chief concierge and chief concierge to ensure seamless communication and coordination within the concierge team.

▪ Prepare and lead a daily briefing for the team. (Discussing VIP arrivals, complaints, and high balance etc.)▪ Assign break timings and tasks and follow up on tasks with the reception team.▪ Assist duty managers in handling guest complaints and requests.▪ Standard check in/check out procedures. (Including creating new bookings)▪ Preparing billing for next day departures. (HB rebates, discounts etc.)▪ Manage in-house room moves and future room allocations.▪ Responsible for guest communications for the front office email.▪ Conducting departure calls and physical checks for the day.▪ Profile updates for guests.▪ Obtained Dubai Way training certificate.▪ Advanced knowledge in opera property management software.▪ Proficient in Quality & Compliance standards

▪ Preparing all financial cash flow statements▪ Reconciling sales and nominal ledger▪ Debt control▪ Internal and external systems risk control▪ Bookings of all foreign contractors▪ Conduct of all daily routine security checks