Ammar Bashoeb Email & Phone Number

Melbourne, Victoria, Australia

After completing the Data Analytics Bootcamp, I transitioned into a Senior Analyst role at the State Revenue Office, where my expansive complementary career in business optimisation and service excellence has proven beneficial. It has cultivated a strong business acumen that enables me to understand the essentiality of well-informed planning and decision-making, often based on high-level evidence-based reporting.Some of my most notable contributions and achievements as a senior analyst… Show more After completing the Data Analytics Bootcamp, I transitioned into a Senior Analyst role at the State Revenue Office, where my expansive complementary career in business optimisation and service excellence has proven beneficial. It has cultivated a strong business acumen that enables me to understand the essentiality of well-informed planning and decision-making, often based on high-level evidence-based reporting.Some of my most notable contributions and achievements as a senior analyst have included:📈 Applying a range of analytical tools, methods and techniques to deliver high-impact forecasting and data modelling, including for the State Revenue Office’s advisory board📈 Contributing to a broader understanding and appreciation of the benefits of data science to strengthen business strategy and practices, including via evidence-base reporting📈 Spearheading and championing data governance initiatives to bolster reliability of business intelligence, such as combining data analysis techniques within validation processes📈 Building collaborative, strategic internal stakeholder relations, such as with Agile and Scrum masters, to optimise data science activities in line with business priorities/objectives📈 Helping to enhance dashboard reporting capabilities, including via automation and streamlining of procedures – reduced analysis time by 30% and enabled deeper dives into key issues📈 Providing technical translations of data modelling and other business intelligence as required, to ensure all parties felt influenced and empowered to apply evidence-based insights📈 Demonstrating strong aptitude for diligent and methodical problem solving as a senior analyst addressing data anomalies, while also project managing other data science responsibilities Show less

Melbourne, Victoria, Australia

Promoted to a Senior Recovery Officer position soon after commencing at the State Revenue Office, some of my most notable contributions and achievements included:📈 Optimising outcomes via customised debt recovery strategies underpinned by in-depth data analysis and technical translations of each client’s case (and relevant legislation)📈 Initiating debt recovery best-practices that significantly reduced longstanding debts, which included data analysis of client records to… Show more Promoted to a Senior Recovery Officer position soon after commencing at the State Revenue Office, some of my most notable contributions and achievements included:📈 Optimising outcomes via customised debt recovery strategies underpinned by in-depth data analysis and technical translations of each client’s case (and relevant legislation)📈 Initiating debt recovery best-practices that significantly reduced longstanding debts, which included data analysis of client records to identify patterns and opportunities📈 Meeting deadlines and other core deliverables, as the project manager of a high-volume caseload that often included the more sensitive and complex projects📈 Striving for customer service excellence at all times, whether assisting other senior recovery officers with more challenging cases, or acting as the escalation point 📈 Maintaining robust data governance in alignment with core laws, regulations and policies, to mitigate the risk of delayed/non-compliant debt recovery strategies📈 Consistently establishing strong working relations, whether gaining technical advice from specialist teams such as legal, or finalising debt recovery agreement with clients Show less

Melbourne, Victoria, Australia

In this contract position, some of my most notable contributions and achievements included:📈 Handling data and documentation in an efficient manner, including the lodgement of applications, digital mail sorting and distribution, and the storage and maintenance of data files 📈 Resourcefully engaging with various stakeholders, whether gathering intelligence via telephone to respond or escalate, or collating and synthesising data for strategic planning📈 Applying data… Show more In this contract position, some of my most notable contributions and achievements included:📈 Handling data and documentation in an efficient manner, including the lodgement of applications, digital mail sorting and distribution, and the storage and maintenance of data files 📈 Resourcefully engaging with various stakeholders, whether gathering intelligence via telephone to respond or escalate, or collating and synthesising data for strategic planning📈 Applying data governance whether undertaking digital searches, amending data files to assure compliance, or generating correspondence as per timeframes and deliverables 📈 Maintaining accurate and complete data records, such as VCAT system in liaison with planners to meet submission deadlines – ensured all data files were compliant and accessible Show less

Melbourne, Victoria, Australia

In this contract position, some of my most notable contributions and achievements included:📈 Providing high-level customer service, resolving on average 25 out of 35 daily enquiries, including via impactful technical translations on public health policy 📈 Maintaining strong stakeholder relations in various contexts, whether gathering personal client data, or assimilating into another team requiring extra support📈 Applying strong data analytics capabilities, navigating… Show more In this contract position, some of my most notable contributions and achievements included:📈 Providing high-level customer service, resolving on average 25 out of 35 daily enquiries, including via impactful technical translations on public health policy 📈 Maintaining strong stakeholder relations in various contexts, whether gathering personal client data, or assimilating into another team requiring extra support📈 Applying strong data analytics capabilities, navigating and synthesising complex healthcare information to highlight the most relevant regulations for customers📈 Upholding robust data governance when managing critical information (e.g. client care plans), appropriately storing in line with information security protocols📈 Achieving and exceeding performance targets via analytical problem solving, providing bespoke advice and assistance to reduce volume of escalations and follow-ups Show less

Melbourne, Victoria, Australia

A short-term customer service role due to the impacts of COVID-19, some of my most notable contributions and achievements included:📈 Driving customer service improvements, such as the practice of steering new customers to the automated check-in machines to reduce luggage loading queues📈 Providing senior leaders with business intelligence, delivering evidence-based reports that highlighted performance gaps/issues (e.g. need for more resources)📈 Helping to ensure high… Show more A short-term customer service role due to the impacts of COVID-19, some of my most notable contributions and achievements included:📈 Driving customer service improvements, such as the practice of steering new customers to the automated check-in machines to reduce luggage loading queues📈 Providing senior leaders with business intelligence, delivering evidence-based reports that highlighted performance gaps/issues (e.g. need for more resources)📈 Helping to ensure high performance, from recommending standard operating procedure changes based on feedback/observations, to assisting with busier workloads📈 Engaging with various stakeholders in a constructive and informative manner, whether alerting boarding gate staff about late arrivals, or pacifying distressed customers.📈 Delivering impactful solutions to customer issues, such as those that had missed their flight and required new bookings – recognised by team leaders for proactive approach Show less

Melbourne, Victoria, Australia

In this contract position, some of my most notable contributions and achievements included:📈 Meeting and exceeding performance targets, managing a high volume of inbound calls from customers, with a very high first-call resolution rate📈 Applying data governance to confidential customer information, whether investigating individual account issues, or opening or changing accounts 📈 Delivering impactful customer service, providing the most relevant information and… Show more In this contract position, some of my most notable contributions and achievements included:📈 Meeting and exceeding performance targets, managing a high volume of inbound calls from customers, with a very high first-call resolution rate📈 Applying data governance to confidential customer information, whether investigating individual account issues, or opening or changing accounts 📈 Delivering impactful customer service, providing the most relevant information and conducting product/service training (technical translations)📈 Demonstrating a commitment to team cohesion and efficiency, whether offering additional support, or initiating tools/systems to rationalise data reviews Show less

Melbourne, Victoria, Australia

As the main contact for customer enquiries (as Business Administrator) while also project managing business changes and improvements (as Project Officer), some of my most notable contributions and achievements included:📈 Initiating business improvements, such as a database to log and monitor internal issues, an online system to enable remote access, and an alert system for progressing projects📈 Establishing strong stakeholder relations, whether resolving project timeline… Show more As the main contact for customer enquiries (as Business Administrator) while also project managing business changes and improvements (as Project Officer), some of my most notable contributions and achievements included:📈 Initiating business improvements, such as a database to log and monitor internal issues, an online system to enable remote access, and an alert system for progressing projects📈 Establishing strong stakeholder relations, whether resolving project timeline issues with external parties, or gathering internal data and materials for planning and decision-making📈 Championing a consultative, best-practice approach, from co-developing training to invigorate staff high-performance, to regularly giving informative project updates to all parties 📈 Helping to reduce project costs by transforming the standardised marketing strategy so it could be specifically tailored to developer needs/circumstances from the outset Show less

Bachelor Of Science - Bs, Biomedical Sciences, General

Diploma, Business/Commerce, General

Diploma, Biomedical Sciences, General