I hold a BA in Journalism from Punjab University, where I cultivated my passion for communication and storytelling. I took part in several workshops that enhanced my understanding of media ethics and digital communication. My academic journey has instilled a strong foundation in research and critical thinking, which I apply in my professional endeavors.With a diverse background in technical support and customer service, I have gained valuable experience across multiple industries, including SAAS, telecommunications, and remittance services. My tenure at TCP – Humanity allowed me to develop a deep understanding of workforce management software and client needs. Additionally, my roles at Keep Truck IN and DGS equipped me with the skills to analyze complex variables and deliver exceptional service to clients across the U.S. and Canada.