Ammar Hamdan Email & Phone Number

Manchester, England, United Kingdom

• Managing and designing the training process on insolvency practices, delivering it across departments, and to overseas teams.
• Responsible for managing and delegating tasks to overseas team, maintain oversight to ensure timelines are met.
• Deal with difficult queries relating to insolvent companies from insolvency practitioners.
• Maintain and organise database to ensure to progress is properly logged in a timely manner.
• Resolve issues for customers and Insolvency practitioners directly with other teams to avoid delays and complaints, providing an outstanding service, but to also avoid backlog of work.
• Collaborating with senior management, including Legal and external insolvency practitioners on complex and highly publicised sensitive insolvencies.

Liverpool, United Kingdom

• Working in a busy and demanding environment, always maintaining excellent customer service.
• Assisted colleagues and customers with sales and other enquiries.
• Excellent work ethic, leading to a promotion, and requests to move between stores to train other members.
• Developed strong communication skills working with a cross section of customers.
• Ability to manage a wide range of situations with a calm approach, be it with distressed customers to in store thefts.
• Responsible for ensuring the store met the company image guidance.

Manchester, United Kingdom

• Worked closely with colleagues and management to quickly grasp data entry requirements, SLAs and quality control.
• Responsible for managing workload received across several different teams, developing strong organisational skills.
• Worked closely with senior stakeholders to request further information as and when required.
• Worked with multiple clients, including the local council which required a determination to meet deadlines.

• Completed training and a health and safety course to become an FA qualified referee.
• Having the ability to make snap decisions in a very fast paced environment, whilst keeping calm, collected, and confident in my decisions during very tense environments.
• Ability to work under pressure during heated situations.
• Excellent communication and interpersonal skills to manage very competitive coaches, players and parents.
• Worked under pressure during heated situations, making decisions quickly, whilst ensuring a fair outcome.