• Providing strategic direction and oversight for all marketing activities, including brand management, market research, digital marketing, content marketing, and public relations.• Managing a team of marketing professionals and ensuring effective collaboration across departments.• Developing and implementing marketing budgets to achieve organizational goals.• Analyzing marketing campaign performance and identifying areas for improvement.• Staying up-to-date on the latest marketing trends and technologies to ensure Yuztech remained competitive in the marketplace.

• Providing directions to employees so that all customer complaints are responded efficiently, in a timely and knowledgeable manner. • Dealing with corporate clientele and generating monthly reports on satisfaction level.• Training & delegating staff on customer service operating procedures, monitoring and auditing staff performance at each level.• Establishment of work procedures and processes that support department and company standards, procedures and strategic directives.* Maintaining high level of customer satisfaction by handling escalated issues and complaints related to remittances and other product and services.• Managing events and promotion activities with management team. • General administration of the department.

• Managing HR functions (Recruitment, Selection, Evaluation, Training) • Conducting employment tests and interviews, working on HR policies, rules and contracts of employees. • Maintaining and updating employee records. • Leading internet marketing team, developing plans for the team for achievement of goals and objectives of the project.• Assuring quality of their work against set perimeters. • Updating & communicating project performance to local & international clients.

• Project proposal writing, planning, organizing and conducting research according to the guidelines prepared by the top management.• Assistance in design and development of instruments for the conduction of survey.• Arrangement and training of newly hired research staff. • Arrangement and understanding of questionnaire to groups & their supervision in field.• Developing reports of conducted research and discussing outcomes with top management.