Ammar Rageh Email & Phone Number

Lund, Skåne County, Sweden

Cairo, Egypt

1- Responsible for customer support experience with Microsoft.

2- Representative of Critical Situations POD. Handling Microsoft Premier Partner/Customer with over 10K seat count and multiple tenant/local servers.

3- Owning, troubleshooting, and resolving technical and advisory issues/inquiries on Exchange Online.

4- Covering topics that include but not limited to (Mailbox mgmt. and Compliance - Client Connectivity - Hybrid and Migrations - Mailflow and Protection).

5- Working closely with complex scenarios and long-running technical issues.

6- Identifying escalations based on either technical and/or strategic dependencies.

7- Point of reporting and communication between Microsoft Partners, Partner Success Account Managers, Customers, Customer Success Account Managers, Critical-Situation Manages, Incident Managers, Technical Advisors and Support Escalation Engineers.

8- Point of documentation and case management perspectives for Quality Evaluators, Queue Managers and Team Managers.

9- Providing first quality assistance, ramp-up activities, knowledge sharing and technical coaching for new joiners.

10- Offering/sharing technical resolution steps for my peers based on case history and my own documentation on each incident.

11- Participating in Triages (technical case discussions) that involves:
Exchange Server Administration, Active Directory Domain Services, AD
Connect, Hybrid Deployments, Migrations to/from Exchange Online.

12- Undertaking enhancement program (Support Escalation Engineers Academy) for further career development in Exchange Online.

Germany

Giza Governorate, Egypt

As a Microsoft Office 365 technical support associate I would briefly summarize my job-description as follows:-My field of expertise specializes in MS O365 Business and Enterprise customers.-Technical support with cloud-powered apps and service (Exchange Online, SharePoint, OneDrive, Teams, Yammer), cloud-to-cloud migrations, on-premises-to-cloud migrations.-Support for Office 365 different subscriptions and apps (Purchases, Installation, Activation Dysfunctional errors).-Support with financial disputes and referrals.

Cairo Governorate, Egypt

As a Travel Agent by Almosafer I was responsible for lodging- and flight-related issues in the Gulf-Inland.

Egypt

Egypt

As a TICO (Travel Industry Council of Ontario) certified Travel Adviser I was responsible for all travel-related matters and consultations. This includes flights, lodging, car rentals, excursions, vacation packages. I possess a very good command of Amadeus and Saber.

Suez, Suez Governorate, Egypt

Suez, Suez Governorate, Egypt