Implemented innovative sales strategies and coach small team of sales associates to increase overall revenue by 15%Pro-active approach to cold leads to convert them in customersActively meeting the customer in and outside of office to close the sale

Exceeded annual goals with client renewal rate above 85%.Conducted online training sessions to new clients and led on boarding process to ensure success rate.Help drive adoption and maintain top accounts with key stakeholders.Strategized on new business and expanded footprint into existing accounts.

Completed Suspicious Activity Reports (SAR) as required by the Bank Secrecy ActEvaluated wire transfers and other payments for potential fraud, money laundering, patterns and inconsistenciesReview, research and make determination of suspicion on items and transactions identified according to the Bank Secrecy Act (BSA) via AML automated alerts or manually received reports and referralsUnderstand and stay current on the Red Flags and industry trends related to AMLConduct background investigations as required

Received and resolved escalation level calls from representatives and clientsActively listened to the clients needs and recommended products to meet their requirementsProvided sales support for top producing representatives in the U.S.Supported sales reps and managers by providing information on various programs and making adjustments to accounts as needed.Established new processes and procedures that were used in new hire training as well as codified established rules of conduct for existing employees.Coordinated with other departments throughout the organization on special projects.Trained department in new computer software programs during implementation and refresher training as needed.

Handled phone calls and sold cable, phone, internet, or other services such as premium channels, and international calling, achieving sales goals and milestones.Conducted proactive consultative needs analysis for new and existing customers, developing product solutions which met the needs of each customer.Achieved sales standards set for department by effectively communicating marketing campaigns and promotions to customers.Provided quality customer service, providing requested information and resolving complaints.Created sales tracking tool using Excel, maintaining accurate records of monthly sales and increasing call and data entry accuracy.Recognized for outstanding Sales Performance

Answered phones and respond to customer requests regarding billing, technical and general customer service inquiriesProvided customers with product and service informationIdentified, researched, and resolved customer issues using the computer systemFollowed-up on customer inquiries not immediately resolvedCompleted call logs and reportsResearched billing issuesResearched misapplied payments