Ammar Zaib Email & Phone Number

- Oversaw and managed IT operations, ensuring smooth functioning of all systems, networks, and infrastructure.- Led a team of IT professionals, providing guidance, mentorship, and support to achieve department goals.- Developed and implemented IT policies, procedures, and best practices to optimize operational efficiency and ensure compliance.- Collaborated with cross-functional teams to plan, implement, and support technology initiatives and projects.- Conducted performance evaluations, set performance goals, and provided feedback to team members for professional development.- Managed IT budget and procurement, identifying cost-saving opportunities and negotiating with vendors.- Implemented and maintained IT service management (ITSM) frameworks and tools for incident, change, and problem management.- Monitored and ensured high availability, performance, and security of systems, networks, and data.- Implemented disaster recovery and business continuity plans, conducting regular tests and updates as required.- Implemented and enforced cybersecurity measures, including access controls, firewalls, and security audits.- Evaluated emerging technologies, recommending and implementing solutions to enhance operational capabilities.- Fostered a culture of continuous improvement by identifying opportunities for process optimization, implementing automation solutions, and streamlining workflows. Acted as a liaison between IT operations and other business units, effectively communicating technical requirements and collaborating on cross-functional projects.

Pakistan

- Managed and maintained Windows/Linux server infrastructure, including installation, configuration, and troubleshooting.- Administered network switches, routers, and wireless access points, optimizing network traffic and ensuring connectivity.- Implemented and maintained Active Directory services, user accounts, and security groups.- Monitored system performance, identified bottlenecks, and implemented optimizations for enhanced efficiency.- Conducted regular system backups and disaster recovery planning to ensure data integrity and business continuity.- Provided technical support to end-users, troubleshooting hardware, software, and network issues.- Implemented network security measures, including firewalls, VPNs, and intrusion detection/prevention systems.- Collaborated with cross-functional teams to address complex technical challenges and implement effective solutions.- Conducted network monitoring, performance analysis, and capacity planning to ensure scalability and reliability.- Managed IP addressing, DNS, DHCP, and VLAN configurations for efficient network management.

Islamabad

- Install and configure computer hardware operating systems and applications.- Maintain and Troubleshoot Fiber Optic and Point to Point Wireless Link (P2P).- Manage Network tasks including deployment/switching and Router.- Installation, configuration and supporting network equipment including routers, proxy, servers, switch, WAN, accelerators, DNS and DHCP.- Talk to staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues- Installation, Configuration and Management of the Active directory Domain Services (ADDS)- Installation, Configuration and Management of Virtualization Management Platforms (Hyper-V) Including standalone and cluster environments.- Installation, Configuration and Management of RHEL/Centos 7 Linux Platforms.- Ensure all the devices are on UPS and Backup time of UPS is enough.- Meet with department heads, managers, supervisors, vendors and other, to solicit cooperation and resolve problem.- Replace parts as required.- Provide support, including procedural documentation and relevant reports.- Follow diagrams and written instructions to repair a fault or set up a system.- Manage both (US & PK) servers.- Manage domain controller.- Manage VPN.- Update network infrastructure time to time if required.- Set up new users' accounts and profiles and deal with password issues.- Respond within agreed time limits to call-outs.- Priorities and manage many open cases at one time.

Islamabad

- Coordinate Office activities and operations to secure efficiency and compliance to company policies.- Supervise administrative staff and divide responsibilities to ensure performance- Manage phone calls and correspondence (e-mail, letter, package etc.)- Create and update records and databases with personnel, financial and other data.- Track stock of office supplies and place order when necessary.- Submit timely reports and prepare presentations/proposals as assigned

United States

- Provided comprehensive IT support to a diverse range of practices, supporting over 70+ practices and assisting thousands of employees.- Resolved technical issues promptly and effectively, ensuring minimal disruption to business operations and employee productivity.- Responded to support requests via various channels (phone, email, ticketing system), prioritizing and resolving issues based on urgency and impact.- Managed and maintained IT infrastructure, including servers, networks, and workstations, ensuring optimal performance and availability.- Implemented proactive monitoring and maintenance processes to identify and address potential system vulnerabilities and performance bottlenecks.- Collaborated with cross-functional teams to deploy and upgrade software applications, ensuring compatibility and seamless integration with existing systems.- Implemented and enforced IT security policies and procedures, safeguarding systems, networks, and sensitive data from unauthorized access.

Northern Punjab Rawalpindi, Pakistan

- keep up to date with, and understand, relevant laws and regulations- monitor compliance with laws, regulations and internal policies- ensure that your findings are recorded and followed up with management so that issues can be rectified- investigate irregularities and non-compliance issues- highlight or escalate areas of concern- perform various general administrative duties (such as file creation and maintenance of ongoing administrative projects).

Bachelor’S Degree, Information Technology

Matriculation, Science

Ics, Computer Science

Activities and Societies: Have certificate of Playing Cricket in College team. Plying Cricket final match in Punjab youth festival.