Ammar Ali

Ammar Ali Email and Phone Number

Technical Support Operations Manager @ geidea
Riyadh, SA
Ammar Ali's Location
Riyadh, Saudi Arabia, Saudi Arabia
Ammar Ali's Contact Details

Ammar Ali personal email

n/a
About Ammar Ali

As the Technical Support Operations Manager at Geidea, I oversee the delivery of high-quality technical support services to our clients in the fintech sector. I have more than six years of experience managing ATM operations and POS technology, ensuring optimal performance, security, and customer satisfaction.I am a Microsoft-certified professional and a Technical Service Specialist with strong skills in hardware, problem-solving, and technical support. I am passionate about innovation and learning new technologies, and I aim to provide the best solutions for our clients' needs. I am proud to be part of Geidea, a leading integrated software payment solutions provider in the region.

Ammar Ali's Current Company Details
geidea

Geidea

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Technical Support Operations Manager
Riyadh, SA
Website:
geidea.net
Employees:
1702
Ammar Ali Work Experience Details
  • Geidea
    Technical Support Operations Manager
    Geidea
    Riyadh, Sa
    View
  • Geidea
    Technical Support Operations Sr.Manager
    Geidea Jan 2022 - Present
    Riyadh, Saudi Arabia
    -Motivating and guiding employees while conducting performance assessments to foster a highly engaged and proficient workforce.-Guaranteeing alignment with essential performance benchmarks to fulfill both business and customer requirements.-Strategizing and overseeing the daily operations of ATM & POS services to maintain seamless operations.-Continuously assessing the effectiveness of operational protocols in line with organizational goals and implementing enhancements as needed.-Supervising customer support procedures and refining them to elevate overall customer satisfaction.-Utilizing data and metrics analysis to regularly assess performance and drive informed decision-making for operational improvements.
    View
  • Geidea
    Atm Operation Manager
    Geidea Jan 2020 - Dec 2021
    Riyadh, Saudi Arabia
    -Drive ongoing process and procedure enhancements in technical support to bolster operational growth.-Collaborate with R&D to automate tasks, minimizing resources and errors.-Regularly elevate performance benchmarks by implementing automation to boost efficiency and cut costs.-Prioritize staff development to enhance skills and retention, supporting continual improvement efforts.
    View
  • Geidea
    Product Specialist
    Geidea May 2019 - Jan 2020
    Riyadh
    View
  • Geidea
    Digital Banking Team Leader
    Geidea Feb 2018 - Apr 2019
    Riyadh
    View
  • Alhamrani Group
    Engineering Team Leader
    Alhamrani Group Dec 2009 - Jan 2018
    Al-Sieh & Al-Hijziyah, Al Qassim Region, Saudi Arabia
    ATM Field services - Lead Engineer
    View
  • Alhamrani Universal.Co.
    Atm Engineer
    Alhamrani Universal.Co. Aug 2007 - Nov 2009
    View
  • Califorian Catering Ltd.
    Assistant Manager Operation System
    Califorian Catering Ltd. Aug 2004 - May 2007
    Turkish Republic Of North Cyprus

Ammar Ali Skills

Customer Service Microsoft Office Management Leadership الدعم الفني اكتشاف الأخطاء وإصلاحها أجهزة كمبيوتر رضاء العميل حل المشاكل العمل الجماعي التدريب Maintenance And Repair Troubleshooting Training Software Testing Engineering

Ammar Ali Education Details

Frequently Asked Questions about Ammar Ali

What company does Ammar Ali work for?

Ammar Ali works for Geidea

What is Ammar Ali's role at the current company?

Ammar Ali's current role is Technical Support Operations Manager.

What is Ammar Ali's email address?

Ammar Ali's email address is am****@****dea.net

What schools did Ammar Ali attend?

Ammar Ali attended Near East University (Neu), Itlc, Eastern Mediterranean University, Al-Rass Computer Centre, Al-Rass High School, متوسطة عمر بن عبدالعزيز بالرس, مدرسة المهاجرين الابتدائية بالرس.

What skills is Ammar Ali known for?

Ammar Ali has skills like Customer Service, Microsoft Office, Management, Leadership, الدعم الفني, اكتشاف الأخطاء وإصلاحها, أجهزة كمبيوتر, رضاء العميل, حل المشاكل, العمل الجماعي, التدريب, Maintenance And Repair.

Who are Ammar Ali's colleagues?

Ammar Ali's colleagues are Attash Arif, Dina Mohamed, Mohamed Khaled, Alaa Mamdouh, Rahaf Abdulrahman, Hellen Justus, Mohaned Taha.

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