CS-570: Enterprise Resource PlanningCS-563: Business Intelligence

- Secondary Research- Content Development- Data Analysis- Deck Preparation- Market Sizing- Management Information- Fortune 500 experience

ApexChat is Human + AI Powered services company providing products and services for customer engagement. We offer a Chat platform that enables 18,000+ businesses across North America to engage visitors that land on their websites through our Chat widgets. We also have a team of over 200 live chat agents where personalized & tailored answering is required.I worked as an Agile Project Manager / Scrum Master leading three (3) distinct projects related to:(a) Overhaul of the Messaging Dashboard for Agents and Operators using React.(b) UI/UX Overhaul of the different portals for partners, agents and administration for a modern-looking User Interface and functionality-enriched User Experience.(c) Xamarin-based iOS and Android Mobile Applications to complement the Web Chat Platform.My day-to-day duties included:• Managing three agile teams with upto 9 members each for timely shipment of deliverables• Planning releases & sprints• Working with Product Owners for refined requirements, giving a Business Analyst perspective to Epics and Stories• Leading daily scrums, weekly reviews and release-based retrospectives• Maintaining strong relationships with stakeholders at all levels• Working with external team members, partners and vendors

Visiting Faculty for Continuing Professional Development (CPD) Program for:Diploma in BPO with emphasis on Enterprise Resource Planning (ERP)Modules:1) Business Process Outsourcing2) Business Process Management3) Project Management4) Business Information Technology5) Enterprise Resource Planning6) Hands-on ERP Lab with Industry-specific datasets

Working as the Head of Projects and Pre-Sales primarily involved in:• Managing a team of Project Managers for timely delivery of Projects which primarily include ERP Systems deployment, and Secondary Research & Development• Heading implementation of Open Source ERP Systems including modules of Accounting, Assets, Manufacturing, Procurement, Sales, CRM, Stock/Inventory, Human Resources, and Support in industries including but not limited to Manufacturing, Garments, Printing & Packaging, Healthcare, Academia, Services, Retail Trade, Telecommunications, Financial Services, etc.• Leading Pre-sales activities such as Product demonstrations and ERP Proof of Concept preparation• Providing analytical support to ERP feature enhancement initiatives• Providing Technology consultancy & support in Startups, Expansions and Joint Ventures.• Secondary R&D in various areas including Software, Market Analysis, and Lead Generation etc.• Providing support to Training & OD initiatives as an instructor and curriculum editor• Serving as a member & BPO Subject Matter Expert for recruitment committees in Pakistan & GCC.• Project experience in Pakistan, USA, and Middle East North Africa regions

In addition to leading the PMO at VFG, I was responsible for handling Business Analysis of large portfolios myself where on a typical day I am:• Leading Business Analysis function, performing AS-IS and TO-BE, conducting Gap Analysis, and writing Change recommendations encompassing a client’s People, Process & Technology• Eliciting functional and non-functional requirements to prepare software translations (SRS)• Working with internal Tech teams to map the business requirements on corresponding Information Systems (mostly Enterprise Resource Planning Software)• Managing team of Business Analysts on various projects in Retail, Manufacturing, Healthcare and Academia industries• Handling large portfolio clients in personal capacity as a Business Analyst.

As a Project Manager at VentureForce Global Inc., my responsibilities include, but are not limited to:• Implementing full-cycle Project Management practices in the domain of Information and Communication Technologies, mostly with the planning, implementation, testing, launching and control and monitoring of Open-Source ERPs.• Leading a team of Business Process Management Associate Consultants for analysis of AS-IS processes of a client's business, conducting Gap Analysis and proposing TO-BE solutions.• Supervising a team of Software Developers for implementation of TO-BE processes on one of the Open-Source ERP platforms.• Managing a team of Research Associates for Secondary R&D Projects• Conducting Classroom-oriented Technical Training Workshops, Seminars and Webinars.URL: https://www.ventureforceglobal.com/

Worked as a Project Manager & Product Development Consultant to launch a regionally acclaimed ERP-based Digital Taxation (VAT) SaaS product "DGTX" in collaboration with Emirates Telecommunications Group Company (Etisalat), with assignments including but not limited to:• Project Planning & Execution• Business Process Development & Re-engineering• Contract Management• Costing & Financial Projections• Product Design & Branding• Training & Development• Preparation of Standard Operating Procedures & Training Collateral

As a Project Manager at TSI, I was responsible for managing projects related to ICT and Process Re-Engineering. I had been actively engaged in requirement gathering, analysis, process/workflow optimization (AS-IS & TO-BE), and leading technology team for implementation of open source ERPs. I was also responsible for preparing Standard Operating Procedures and User Training Manuals of all the projects we handled, along with the Training of non-technical staff. I was also oftentimes involved in the business development activities, talking to On-shore and Off-shore clients. Furthermore, I have also voluntarily conducted various On-Job Training programs at my workplace.

As an Information Technology Project Management Officer, I'm given projects encompassing IT and Network Infrastructure Planning and Development. My sole responsibility is to study existing Network & Information Systems infrastructure, and to propose an adequate infrastructure upgrade complying to the requirements of the Offshore office. Moreover, my duties include organizing servers hosted on various cloud sites. I am also actively involved in upgradation of network, backup, firewall configuration, and training non-technical staff. Talking to clients, vendors and technical support personals over chat and calls are also a significant part of my JD.

Being a Trainee in Network Service Provider Management Department at one of the largest VPN providers in the world, my learning and working included but were not limited to analyzing large datasets and modelling it into usable information using Business Intelligence methods; checking loads on servers using PRTG; compiling comprehensive reports on server & region loads; and giving suggestions for upgrades in a system which comprised of approximately 60,000 users & 350+ servers in 121 countries across the globe.

Being an intern at one of the largest companies of the country, PTCL, I have got myself acquainted with quite a few state-of-the-art telecommunications equipments and practices successfully being implemented at all levels so as to ensure best possible connectivity and QoS of both PSTN and PSDN networks. My experiences included over-viewing the operations from remote locations as well as learning by means of Site Surveillance.Departments of Concern:• Route & Switch (Call/Data)• Wireless Local Loops (BSS/BTS Operations)• Electrical Power Systems (Power Generation and Backups)• Transmission (Lines & Systems - SEAMEWE, DWDM, NMS, PCM)

Being an Engineering Trainee at PSO House’s Information Systems department, my learning and working included, but were not limited to over-viewing computer network issues, IT helpdesk support, having a touch of SAP software and resolving multidimensional IT issues – primarily networking.

Being a Senior Research Executive my duty was to ensure the best possible outcomes collecting and managing data for several leads generation projects including Financials, Real Estate, Endowments, Mortgage, IT & Infrastructure, Building & Construction; working independently on firms like J.P. Morgan Chase & Co, Abu Dhabi Investment Authority, University of California, Morgan Stanley, Bank of America, etc.

Being the Blog Administrator at Gossips Junction has led my research skills to enhance a lot. My duties included, but were not limited to writing the rich multifaceted content for the blog, primarily related to entertainment, its Search Engine Optimization (SEO), writing indepth analysis of various issues, acting as a critic at times, advertising on the blog; to name a few. My efforts resulted in an excess of 20,000 unique visitors driven to the blog, with the use of white hat SEO techniques, consequently increasing the page rank from 1 to 4 in a period of 10 months.

Being an Online Data Collection Executive and a Team Lead later on, my duties were to make certain the most productive results of the work done by my team. I have successfully led teams of 3 to 12 members on various research and database management projects including Real Estate, Insurance, Automobile Industry, Education, Law Firms etc.