- Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.- Understood client needs and objectives by conducting proactive customer and data analysis.- Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.- Provided technical leadership and delivered innovative products and services to address customer specific requirements.- Used metrics to… Show more - Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.- Understood client needs and objectives by conducting proactive customer and data analysis.- Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.- Provided technical leadership and delivered innovative products and services to address customer specific requirements.- Used metrics to monitor application and infrastructure performance Show less

- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.- Purchased, setup and installed new computers.- Obtained and evaluated information about new systems, peripherals and software technology.

- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.- Collaborated with vendors to locate replacement components and resolve advanced problems.- Developed and implemented bug fixes and patch sets for existing web applications.- Monitored systems in operation and quickly troubleshot errors.

- Facilitated IT enterprise architecture across organization's enterprise transformation programs.- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.- Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.- Liaised with facilities personnel to manage security and infrastructure expansion, data center modifications, equipment placement, power management… Show more - Facilitated IT enterprise architecture across organization's enterprise transformation programs.- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.- Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.- Liaised with facilities personnel to manage security and infrastructure expansion, data center modifications, equipment placement, power management and cooling. Show less