A Project Management & Customer Experience Expert, having done MBA from CBM, and MSc from University of Salford, UK, combined with over 8+ years of exposure in the field of project management and customer relations in the banking and B2B marketing and software development services. Possess considerable knowledge and experience in the field of project management and client relationship management
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General ManagerKnysys Jun 2021 - PresentKarāchi, Sindh, Pakistan• Work through Manager Projects (to whom project managers report) and mentoring the Project Management Unit• Review daily, weekly and monthly reports to ensure smooth transitions of projects• Motivate and mentor sales manager on handling sales leads and new projects• Constant mentoring of the Project managers and supervision to ensure high quality client communications and deliveries• Guide and mentor project managers in managing resources allocations and engagements • Identifying and mentoring key performers and develop future leaders for the company• Monitoring company’s profitability and expenses with careful expansion strategies• Work with Managing Director to devise reporting structures to ensure developers and development teams get mentored and skills are enhanced• Constantly monitoring of different divisions of the company to identify and correct any shortcomings that could hinder the smooth process flows of the company• Constant monitoring of profitability in terms of projects and resources on daily, weekly and monthly basis to ensure targets are met.• Key spokesperson for the company for internal and external stakeholders• Monitor day to day operations -
Manager OperationsKnysys Jun 2015 - Jun 2021Karāchi, Sindh, Pakistan• Leading the team of project managers and developers to manage different project’s lifecycles• Mentoring the project managers on client communication and project delivery• Facilitating and helping sales team to bring on-board new projects • Scope gathering and estimations for the new clients• Guiding on estimations and task break-up to developers and sales team• Ensure smooth transition of projects from sales to project management team• Monitoring and ensuring high quality communication between the company and client via different communication channels such as Skype, Slack etc.• Mentoring and monitoring projects and respective managers to ensure prevention of scope creep• Ensuring optimum utilization of resources by monitoring payroll hours vs client billed hours• Resource management and recruitment based on the projects need• Planning monthly project deliveries and revenues• Analyze financial data and use them to curtail expenses and monitoring profitability• Plan new ways to generate sales leads and mentor sales team• Ensuring smooth operational capability of the company -
Project ManagerKnysys Nov 2014 - Jun 2015Karāchi, Sindh, Pakistan• Manage different stages of product lifecycle for an in-house project management tool as well as through Unfuddle.• Gathering of client requirements via client interviews and written documents • Defining the scope and tasks for the project at the start of the project• Breaking down the scope into small tasks and assigning the same to respective team members• Planning and scheduling timelines and deliverables • Prioritizing the tasks and deliverables so that at any given point in time, client has some visuals of the project in working order.• Making small tasks and weekly milestones for the team to work on• Ensuring timely QA of deliverables before handoff to clients• Managing high quality client communications and expectations • Ensuring the project gets completed within allocated budget by optimum utilization of resources• Managing resource engagements and disengagements to ensure saving time wastages and leakages -
Project Management Office – Corporate Planning DepartmentTradekey Jan 2014 - Nov 2014Karachi• Identifying improvement and opportunity areas and devising stratgy for those areas.• Conversion of long term strategies into projects and monitor their implementation and developments.• Project scope development and responsibles/stakeholders. • Manage projects and its delivery timelines.• Initiate meetings on the projects where necessary• Assigning roles and responsibilities in terms of projects.• Control and manage the flow of information amongst the departments and stakeholders. • Monitor operational workflow of the department. • Focusing and supporting the role of employee development -
Compliance Senior Anti-Money Laundering Analyst (Avp)Standard Chartered Bank Pakistan Limited Sep 2007 - Oct 2012Karachi, PakistanKey Job Responsibilities:Transaction monitoring and identifying unusual transactions.Investigations on the customer's profile.Reporting of unusual transactions and customers to Financial Monitoring Unit (FMU).Authorized for updating the profiles of the individuals in the automated internal monitoring system and maintaining the record for the same.Managing monthly CDD/KYC reviews and compilation of results.Monitoring the updating of Internal STR reports by bank staff and its timely investigation.Monitoring and overlooking the maintenance of SAR MIS.Daily Cash transaction Report sent to Financial Monitoring Unit.Responding to regulatory and Law enforcement Agencies (LEAs) queries against the customers.Responding to Group queries pertaining to the customers.Branch Reviews to check the AML controls and the knowledge of the staff.Monthly testing of key control standards.Responding to the queries forwarded by the Financial Monitoring Unit (FMU).RP for the Compliance department for performing of Key Control Self Assessments (KCSAs)Assignment of alerts generated through automated system to the analyst for their investigationPeriodic Matching Exercise (PME) performed.Miscellaneous internal MIS for transactions monitoring. Supporting the FCIO Head and FCR head on presentations.Keeping track of learning and certifications of the AML team. -
Business Development ExecutiveStandard Chartered Bank Pakistan Limited Aug 2006 - Sep 2007KarachiJoined SCB as Personal Financial Consultant (PFC) for soliciting deposits for the bank. Provided information to customer & guided them in managing their financial position. Managed high quality AML/KYC functioning of all accounts opened in the branch. Monitored service quality, branch environment & timely response to customer queries. Managed sizeable amount of deposits and also handled branch operationals in the absence of the Manager. Handled customer complaints & their timely resolution. After one year of outstanding performance as Personal Financial Consultant (PFC), promoted & transferred to AML/KYC & Compliance department of the bank. -
InternUnion Bank (Pakistan) Jun 2005 - Jul 2005Pakistan2 weeks in Foreign exchange function of treasury, in which I not only had to make deals and give buying and selling rates but also to make deal tickets.3 weeks in money market, in which I assisted the dealer in lending and borrowing and also making deal tickets.2 weeks in stocks and shares operations in which I learned to trade in different type of stocks and how to build a portfolio
Ammar Naeem Education Details
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Marketing -
Institute Of Business Management Pakistan (Cbm)Marketing -
University Of KarachiAccounting And Business/Management -
Happy Home Secondary School
Frequently Asked Questions about Ammar Naeem
What company does Ammar Naeem work for?
Ammar Naeem works for Knysys
What is Ammar Naeem's role at the current company?
Ammar Naeem's current role is General Manager.
What schools did Ammar Naeem attend?
Ammar Naeem attended The University Of Salford, Institute Of Business Management Pakistan (Cbm), University Of Karachi, Happy Home Secondary School.
Who are Ammar Naeem's colleagues?
Ammar Naeem's colleagues are Talha Pervaiz, Muhammad Kashif, Muhammad Talha, Usama Ali, Furqan Waseem, Ameer Hamza, Muhammad Usman Khan.
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