Ammar Sayed Email & Phone Number

Cairo, Cairo Governorate, EG

Cairo, Egypt

• In my current role, I lead performance management, strategic planning, and service delivery for over 12 administration units and regional bank offices, enhancing operational efficiency and aligning initiatives with the.
• Performance & Strategic Leadership: Spearheaded performance management initiatives across 500+ employees, integrating balanced scorecards, conducting performance analysis, and delivering reports that inform leadership.
• Service & Quality Management: Ensured 100% compliance with Service Level Agreements (SLAs) by monitoring and enhancing service delivery processes. I collaborate with quality teams to address customer satisfaction.
• Budget & Asset Management: Oversaw operational (OPEX) and capital (CAPEX) budgets, delivering monthly financial reports and identifying cost-saving opportunities. I also led asset audits and automated workflows using.
• Operations & Maintenance: Achieved 100% compliance in preventive maintenance by closely coordinating with the operations team and cross-functional departments, ensuring a safe and efficient environment.
• Project Management & Innovation: Led the full-scale implementation of the INFOR EAM system, training over 50 staff members and automating workflows, which reduced report production time by 80%. I also implemented.

Cairo, Egypt

• In my role as Senior Travel Supervisor, I managed the travel service desk, overseeing all travel-related operations, implementing new processes, and maintaining high service levels to ensure seamless support for the.
• Travel Service Management: Led the travel service desk, providing 24/7 support with a 99% service level compliance. I coordinated travel services for employees, ensuring quick and efficient resolution of travel-related.
• SAP Concur Implementation: Successfully executed the SAP Concur implementation project, driving 100% user adoption and streamlining travel expense management. I provided regular support and training sessions to improve.
• Collaboration & Process Streamlining: Worked closely with Finance, HR, IT, and Administrative teams to optimize travel processes and maintain compliance with internal SLAs. I facilitated integration across departments.
• Performance Monitoring & Process Improvement: Monitored the Travel Department’s performance, contributing to the identification of process gaps and implementing solutions to reduce costs and increase efficiency. This.
• Technical Support & Problem-Solving: Provided real-time support to resolve 95% of travel-related issues within the first point of contact. I also addressed technical challenges arising from service provider policy.

Cairo, Egypt

• As a Travel Coordinator and Administrator, I played a key role in organizing and managing all aspects of travel for staff, executives, and teams, ensuring smooth logistical support for various business functions and.
• Travel Coordination: Organized travel arrangements for department staff and delegations in accordance with the Bank's travel policy. This included booking flights, arranging accommodations, and managing itineraries.
• Event & Meeting Logistics: Coordinated logistics for meetings, conferences, events, and business promotion activities, ensuring everything from travel to accommodation and event venues was handled efficiently.
• Technical Problem-Solving: Resolved any travel-related technical conflicts, providing support to ensure smooth operations despite policy or logistical challenges.
• Vendor Coordination: Acted as the main point of contact for travel agents, hotels, and other vendors, ensuring accurate travel details and timely reservations. I verified travel details, cross-checked with flight.
• Travel Service Desk Management: Managed the travel service desk, ensuring 24/7 support availability and maintaining service levels at 99%. I provided hands-on assistance and resolved issues quickly to guarantee user.

Cairo, Egypt

- Helping clients in planning and book trips & ensure that all business trips that employees take are planned out, and all bookings are made. - Research the best route and the lowest prices. - Because of the many details involved in traveling, so I keep an extremely organized calendar and listings of all the reservations.- Make flight reservations (both.

Egypt

• I took on a leadership role in managing complex ticketing and reservation issues, ensuring high levels of customer satisfaction, and maintaining accuracy in ticketing processes.
• Customer Service & Issue Resolution: Handled customer complaints and inquiries related to policies, procedures, and ticketing issues through multiple channels (phone, email, fax), consistently maintaining a 98%.
• Ticketing Process Management: Audited and monitored ticketing processes to ensure the accuracy and reliability of the ticketing database. Identified and resolved over 500 discrepancies, contributing to improved.
• Team Leadership: Took on supervisory responsibilities, assisting junior agents in resolving escalated issues and guiding them through complex scenarios. Played a key role in improving overall team performance and.
• Payout Minimization & Error Reduction: Successfully reduced payout errors by 50% through process improvements and tighter controls. Implemented more efficient workflows that minimized financial discrepancies and.
• Vendor Negotiations: Negotiated with airlines and other vendors to resolve ticketing issues, ensuring cost-effective solutions and timely resolution of problems.

Egypt

Making reservations for hotels,cars, and flights.Cancel hotel and car reservations, and also i'm working as a Sabre Expert: Confirming reservations for passengers,Selling tickets for the airlines lines Sell & Serve customers professionally through telephone in order to deliver a good experience of custome service to reach customer satisfaction.Assists.

Postgraduate Diploma, Computer Science, Diploma In Computer Sicence

Bachelor'S Degree, Accounting And Finance