Andrea Matus Email & Phone Number

Lisbon, Pt

I collaborate across the entire lifecycle—from strategy to execution—enabling our Technical Account Managers to match top-tier talent with client business needs efficiently and effectively by designing new workflows, supporting product launches, rolling out changes that make everyone’s day-to-day easier.I thrive on the variety and creativity this role brings.• Oversee product lifecycle support, ensuring alignment between engineering outputs and operational execution through data-driven insights and stakeholder feedback.• Launched cross-functional initiatives to empower a team of 50+ Technical Account Managers, achieving an increase in conversion rates and impact on a key company KPI.• Design and implement an enablement framework that enhances collaboration and operational efficiency across product launches, tool rollouts, and process improvements.

Working and supporting a high-energy team whose job is to introduce talent to our clients around the world. Handling communications with internal matchers, screeners, and sales teams to ensure a consistent and exceptional experience for our Toptal’s talent network.•Managed the end-to-end process of designing, developing, and executing projects to upskill •Technical Account Managers. •Directed the creation and delivery of customized training programs to upskill technical teams, improving proficiency by 44% across 10+ technical areas.• Collaborated closely with leadership to identify bottlenecks, redesign workflows, and drive measurable improvements in team performance and client satisfaction.

Location Independent

Screen Developers, designers, finance experts, and project managers according to rigorous standards in professionalism, English, communication skills, leadership ability, depth and breadth of technical expertise.

Guatemala

Certified Medical Specialized Interpreter. Served as a medical interpreter for multiple healthcare providers and patients in the US with over the phone live interpretation.

Guatemala

Taught English grammar and pronunciation along with Customer service to future CustomerCare representatives for companies like T-Mobile and SiriusXM, among others. Organized and created new training material for existing and new accounts.

Guatemala

Responsible for marketing executions(email campaigns, social media, website content syndication, webinars etc.) Maintained a close relationship with VMware partners in the US and Canada to recognize marketing needs and make use of automation marketing tools, create campaigns and events to create new pipeline.

Guatemala

Ensure all orders move quickly and accurately through each stage from initial order submission to install completion and financial closure allowing invoice generation. Some of the standard responsibilities include monitoring open orders, validating customer requested delivery dates, investigating the causes on delayed financial installs Work relation was around Agent reps, agent owners, Manager of Sales Operations, Customer Business reps, Virtual sales Executives, Equipment Specialists and Carrier’s Personnel. Organized and created new training material for existing and new accounts.