Focused on client success and account growth in the telecom sector, providing solutions for supply chain planning and forecasting to transform enterprise decision making.

Responsible for consulting business strategy and worldwide delivery of supply chain execution, analytics, and optimization solutions including order management, control tower, fulfillment, and blockchain solutions. • Management of $38M IBM Sterling Supply Chain Expert Labs consulting domain covering supply chain software products.• Leading global team of 110 consultants. Initiated innovation lab for solution development with AI capabilities generating over $7M in new revenue within initial 12 months. • Support strategic business planning with product management, sales, engineering, marketing, and other internal partners.• Full client lifecycle engagement from opportunity identification and qualification, solution design and proposal creation to align with client value and ROI.• Oversight of engagement delivery, executive sponsorship of project governance, and establishment of consultative approach to establish a trusted advisory relationship. Ensure engagement approach is aligned with best practices to ensure client success.

Led the North American Client Success and project management offices for supply chain integration services product line, achieving 98% contract renewal rate for $60M book of business. • Program governance, strategic account development, delivery management and contract renewal, and support of new sales and expansion opportunities with acute focus on supply chain, consumer goods, and automotive clients. • Led development of automated solution for production change orders, accelerating order quote by 2-days and time to revenue by 10-days.• Maintained relationships with executive-level client management, including C-suite officers for key clients.

Managed complex integration services programs for high visibility customers, functioning as the general manager for customer accounts. Focus on delivering results through a managed service SaaS platform, utilizing worldwide resources to implement, maintain and grow the B2B network for our clients.• Ensured proper scope/expectations management, delivery quality, and profitability of as-a-service data translation programs for clients in the supply chain, transportation, containers, lubricants, and consumer goods industries.• Led multi-year $6M migration of 7 legacy integration solutions for Top 10 Logistics firm to cloud SaaS solution with over 1,400 trading partners and 2,800+ integration maps across 5 global operating units - leading to 3-year renewal and landmark scalability for seasonal holiday peak volumes.• Led complex, multi-year integration program for Top 10 global supply chain firm, generating landmark 3-year renewal and holiday peak scalability

Led client engagement activities to define, develop, and deploy logistics technology solutions for clients of SaaS supply chain software offerings. Oversaw solution delivery by the Sterling Commerce consulting team while ensuring that the engagement meets or exceeds client expectations of time and budget and that projects also deliver profit targets. • Responsibilities entailed managing the customer implementation process for large-client engagements (typically $2B+ organizations.).• These projects entailed full life cycle consulting from solution design and development through deployment.• Projects included clients in retail, consumer goods, and manufacturing verticals, delivering solutions for transportation management, optimization, and supply chain visibility.

As a senior leader in the GENCO transportation management managed services practice, I was responsible for solution design, business process change, implementation, and on-going support for customer engagements for transportation planning, optimization, and procurement solutions with over $300M in freight under management. • Supported new business development for 3rd party logistics services and led the formation of new offerings in transportation optimization and parcel freight auditing services.• Led the process for vendor selection for Transportation Management solution to support managed service engagements.

As part of the start-up team, provided logistics solution engineering for new business development and on-going customer continuous improvement. • Delivered analysis as lead engineer leading to winning large accounts with Cummins Engine, Bombardier Transportation, and Vermeer Manufacturing to establish a cash flow positive position for the organization. • Transitioned into account management, taking on leadership roles for customers in industrial equipment and passenger rail unit manufacturing for inbound and outbound transportation optimization, exception management, benchmarking, and freight auditing. • These operations consistently achieved superior performance in terms of transportation savings and customer service.

Information Systems and Management for MIARNG HQ, Lansing, MISecret Security Clearance