Michelle Morales Email & Phone Number

West Springfield, Ma, Us

México

As a Marketing Development Representative at TaxDome, I specialize in bridging the gap between innovative accounting technology and the professionals who need it most. My role is centered on identifying and engaging potential clients, understanding their unique challenges, and showcasing how TaxDome can streamline their practice management.At TaxDome, we provide a comprehensive, all-in-one platform that transforms how accounting firms, tax professionals, and bookkeepers manage their… Show more As a Marketing Development Representative at TaxDome, I specialize in bridging the gap between innovative accounting technology and the professionals who need it most. My role is centered on identifying and engaging potential clients, understanding their unique challenges, and showcasing how TaxDome can streamline their practice management.At TaxDome, we provide a comprehensive, all-in-one platform that transforms how accounting firms, tax professionals, and bookkeepers manage their workflows, client interactions, and business operations. Our mission is to empower professionals with tools that enhance efficiency, improve client satisfaction, and drive business growth. Show less

Utilized persuasive communication skills to overcome objections and secure appointments with high-level decision-makers.Maintained detailed records of all client interactions and appointments, ensuring accurate reporting and seamless handoff to sales representatives.Provided exceptional customer service by promptly responding to inquiries and resolving scheduling conflicts or issues, resulting in increased client satisfaction scores.Helped to increase the overall sales in the… Show more Utilized persuasive communication skills to overcome objections and secure appointments with high-level decision-makers.Maintained detailed records of all client interactions and appointments, ensuring accurate reporting and seamless handoff to sales representatives.Provided exceptional customer service by promptly responding to inquiries and resolving scheduling conflicts or issues, resulting in increased client satisfaction scores.Helped to increase the overall sales in the company by making sure to schedule quality appointments Show less

Monitored team performance and provided constructive feedback and coaching to increase productivity and maintain quality standards.Supervised team members to confirm compliance with set procedures and quality requirements.Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.Monitored time and attendance, enforcing compliance relating to absenteeism.Managed leave requests and absences to facilitate smooth flow of… Show more Monitored team performance and provided constructive feedback and coaching to increase productivity and maintain quality standards.Supervised team members to confirm compliance with set procedures and quality requirements.Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.Monitored time and attendance, enforcing compliance relating to absenteeism.Managed leave requests and absences to facilitate smooth flow of operations.Assisted in recruitment of new team members, hiring the highest qualified to build team of top performers.Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables. Show less

Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.Provided regular updates to hiring managers and HR staff on recruitment activitiesConducted telephone interviews to assess candidate experience and qualifications.Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.

Mexico City, Mexico

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.Educated customers about billing, payment processing and support policies and procedures.Met customer call guidelines for service levels, handle time and productivity, being a top performer constantly