IT Project Manager | Jan 2023 - Nov 2023+ Collaborated with cross-functional teams to ensure projects met their objectives & adhered to timelines.+ Facilitated discussions to streamline resource allocation for optimal project outcomes.+ Developed comprehensive project strategy plans, leveraging logical framework approaches & team input to ensure alignment with company objectives.+ Conducted thorough assessments of project needs responsive to evolving requirements.+ Led the entire project lifecycle from conceptualization to implementation within a remote environment.+ Managed the day-to-day operational aspects of large-scale, complex projects, ensuring seamless execution & alignment with organizational goals.+ Maintained project timeframes, objectives, training materials, and communications through the Project Management Office & Trello.+ Established and maintained clear documentation of project progress, ensuring transparency.+ Provided technical assistance as a subject matter expert for all systems utilized by business units, ensuring smooth operations and troubleshooting as needed.+ Acted as a liaison between IT and business units, ensuring seamless integration of systems into daily tasks and operations.+ Developed Standard Operating Procedures to streamline workflows & enhance operational efficiency.+ Conducted training sessions for employees, teaching key processes within systems and fostering self-sufficiency.IT Project Analyst | Dec 2020 - Nov 2023+ Analyzed business requirements, translating them into functional & technical specifications for IT projects.+ Maintained and worked on an internal ticketing system to take care of any incoming employee systems issues.+ Collaborated with stakeholders to gather project requirements and define project scopes.+ Assisted in project planning, progress, scheduling, and resource allocation.+ Maintained company data in the Hubspot CRM, as well as created workflows & strategies for proper data management.

Customer Support Specialist II | Apr 2020 - Dec 2020+ Provided accurate and efficient customer support via various channels (phone, email, chat) to address customer orders, inquiries, issues, and complaints.+ Escalated complex issues to appropriate departments and followed up to ensure timely resolution.Territory Sales Rep | Jan 2020 - Apr 2020+ Cultivated new and existing client relationships within assigned territories by meeting sales targets and quotas.+ Clearly communicated the progress of monthly/quarterly initiatives as well as sales results and forecasts to management.Inside Sales Coordinator | May 2018 - Jan 2020+ Managed order entry for our Sales Team and responded to customer queries.+ Coordinated all sales support activities with our sales team and our Third-Party Fulfillment Center to ensure timely responses to customers and accurate order processing.+ Managed CRM data entry and reporting to ensure all in-house data is up to date at all times.+ Provided data input support for the team.+ Entered leads generated by Sales Reps or Conference activity.

+ Provided top notch delivery of products to customers with exceptional customer service.+ Responsible for in-store & in-home product assembly.+ Operated large truck while safely transporting items to customers.+ Spearheaded the cleaning and organization of the warehouse.+ Assisted in keeping track of owned & received inventory.

+ Part of a Tier 2 team doing shift work for the GEOAxIS program to provide 24/7 support.+ Worked with Oracle Identity Management products to actively monitor websites to handle and prevent incidents.+ Responded to tickets to fix issues that Government customers had with GEOAxIS products.+ Wrote scripts to help improve processes including one in Perl and one in Shell scripting language.+ Actively involved in troubleshooting by running scripts, collecting metrics, and looking at history logs.+ Studied ITIL (Information Technology Infrastructure Library) and presented ways to integrate it into our Tier 2 team.

+ Developer for the National Media Exploitation Center’s Identity Intelligence team.+ Ran tools such as Bulk Extractor and Defraser, to provide results to the Examiners for exploitation.+ Developed code in C# for a tool that managed workflow for Examiners.+ Set up virtual work environments through VMware.+ Responsible for documenting certain team processes.

+ In a team environment, worked on creating a website with that team for HHS for officials to enter data on FOIA requests.+ Responsible for adding different functionality to the FOIA website, i.e., a screen for a user to change passwords, limiting an organization to only add one entry per section, and generating XML for certain sections.+ Took on additional responsibility such as researching FOIA processes to help in the creation of the website, discovering errors in the FOIA website, and conducting website quality testing.+ Gained initial experience with Ruby on Rails, Eclipse, Subversion, HTML, CSS, Virtual Box and XML.

+ Gained experience in working through the software life cycle on a team for the Navy E-2D Tactics Trainer.+ Supported requirements analysis, preliminary and detailed design phases for Link-11 and Link-16.+ Collaborated with team members to create software designs and implement code, in C, for Navigation components in the Aircraft Systems team during the software design phase.+ Wrote programs with functions that modeled each Navigation component during each state of the operation of a trainer. + Above my personal tasking, helped many other members of the software team finish other tasks to help alleviate their workload, such as assembling computer hardware for the completion of a classified development lab setup.+ Assisted team members complete important design documents, such as PDR powerpoint presentations, for use in important customer meetings.

+ Worked on tasks as a Software Developer/Tester in the Electronic Support Measures Department writing many applications in Ada 95. + Simplified code development for this team by writing Perl applications which assist the process.+ Performed tasks as a Software Developer/Tester in the MH-60B Helicopter Program.