Ammy Mitchell Email & Phone Number

• Requirements gathering; defining scope of project based on business rules and needs of the customer; project plan review• Provide proactive communication with all stakeholders including external agencies/vendors• Documenting the project lifecycle • Hardware installation for data retrieval• Deploying software programs to interface with other systems • Troubleshooting technical issues with the deployment or installation of an interface; resolve errors in SQL• Data analysis and standardization; converting data to standard layout for importing to a local database• Testing the functionality of the system and interface • Performing Quality Assurance analysis • Overseeing turns into Production• Mentoring team members; serve as a consultant on the team

• Configured hosting platforms, DNS zones, routers, e-mail accounts• Installed OS, hardware and other applications to client machine• Troubleshot system errors and employee workstation issues• Maintained client accounts, including adding new service, canceling accounts.• Assisted clients with e-mail and connectivity issues

• Maintained compliance with internal policies and external regulations• Assisted Controller with end of month balancing• Oversaw back office operations including lending, collections, card services• Supervised employees• Troubleshot problem areas