Provide business partner support to client groups and provide solutions to client needs and implementation of HR initiatives, policies and procedures.• Onboarding of new hires and promotion of current employees• Interview panel for client groups• Employee counseling, discipline hearings and grievances• Department re-organization, employee development and talent management

Collection of monies owed due to a theft incident in a divisional location throughout the United States.• Manage active internal promissory and external demand case file database• Journal entry of online, over the phone and mail in collections• Partnership with county and state government and local store locations across the United States

Manage all aspects of administrative operations: prioritizing workload and subsequent delegation of tasks to team of AST Associates. Ensure all corporate policies and procedures are executed by AST Associates.• Liaison with District Human Resources/Staffing/Operations offices for all matter related to store issues and objectives and associate population concerns. • Schedule and Coordinate all in-store employees training, while maintaining training facilities and supplies. • Complete and submit monthly legal compliance audits. • Partner with Store Management Team to monitor store weekly compliance (i.e. timekeeping and payroll)• Coordinate new-hire interview process and orientation: maintain all new-hire paperwork; process data. • Assist all patrons visiting the Store Manager’s Office and attend to all customer correspondence.• Advised management on matters related to AST Performance Evaluations

Determined leave eligibility for approximately 15,000 hourly associates • Monitored, entered and tracked multiple associates sick pay plans and leave of absence usage leveraging PeopleSoft 8.5, PeopleSoft 9.0, Mainframe, and excel spreadsheets.• Enforced FMLA and HIPAA laws to approve various leave options• Partnered with associates, HR Services, HR executives and physicians to ensure Leave of Absence documentation is submitted completely and accurately.• Conducted weekly audits of FMLA files of peers.• Acted as the liaison and mediator between associates and senior management for medical leave incidents requiring conflict management.

Developed and executed process improvement techniques for implementing comprehensive HR policies and procedures nationwide • Strategically identified potential business within the corporate, civic and government sectors, primarily in the industries responsible for environmental and industrial hygiene. • Attended pre-bid conferences on upcoming projects and contracts to ensure preliminary tasks are implemented effectively. • Maintained information on all county and company certifications • Coordinated and managed preliminary tasks supporting upcoming projects/contracts via FedBizOps for Fulton County, Dekalb County, Cobb County, Atlanta Public Schools, Fulton County Schools, VetBiz, General Services Administration, the Department of Veteran Affairs and the City of Atlanta.• Worked closely with United States Citizenship and Immigration Services (USCIS) on employee immigration cases for non-US citizens working within the United States.

Ensured superior levels of customer service are maintained and customer complaints are addressed thoroughly and expeditiously.• Corporate Account Management representative providing customer relationship management and account management services for pharmaceutical, industrial, construction, architectural and automotive industries. • Spearheaded the development of four management trainees while sustaining a customer satisfaction rating of 90-95%. • Maintained responsibility for two offices and a fleet of over 125 cars while increasing profits, revenue, and fleet by 60% annually. • Routinely responsible for scheduling drop-offs and pick-ups and completing daily customer call-backs. Selected to market services and develop new business opportunities with various automobile dealerships, body/service shops and corporate entities.

To ensure that policies and procedures were maintained across various aspect of the company• Successfully led 16 member team of professionals managing an internal audit for over 3,000 employee’s companywide.• Conducted a semi-annual Quality Leadership Measurement Survey working closely with C-Level to improve continuous strategy to the C-Level Leadership.• Methodically conducted employee focus groups to gain feedback on employment satisfaction levels. Ethically investigated harassment and workplace violence cases.• Conducted numerous training sessions on workplace violence and sexual harassment for employees company-wide.• Analyzed focus group feedback and turnover information, prepared spreadsheets and reports, and discussed key data with management-level employees. • Consistently participated as a valued team member on targeted college recruitment trips.