Administration•Develop, plan & update comprehensive strategies, policy & procedures in compliance with the labor laws•Set internal professional standards for creating job descriptions & handbook•Updating the company structure, health & safety procedures & company forms•Providing administrative and system management support for what’s relates to merit increase, benefits & change of status, leave requests, reporting & more•Performance management and employee’s appraisals•Strong organizational skills as well as ability to handle multiple tasks simultaneously and within tight deadliness while producing quality and consistent work•Tracking the time and attendance, including leave requests & overtime•Ensure that employees’ hard & digital records are maintained and updated with new hire information or changes in employment statusTalent Management•Develop an effective recruiting and retention procedures•Administer the recruitment process by identifying candidates, conduct initial screening, interviewing, reference checks, onboarding and new joiner evaluation•Facilitates the hiring process and new joiner’s formalitiesEmployee Relation•Handle all written and verbal employee queries with utmost confidentiality•Address employee concerns, investigate grievances & take the necessary action•Coordinate with the legal department for the the social security registration, determined eligibility, disability & work injury benefits, pension & compensation for survivors•Coaching, counselling & educating employees on HR policies, processes, programs & strategies•Perform regular audits and conduct corrective actions for improvementPayroll•Process & update payroll records by reviewing & approving changes•Managing what’s related to new hires, salary changes, allowances, deductions & leavers final settlement•Process the monthly payroll in an accurate & timely manner, prepare addition/deduction list, employees' benefits, leavers payment & more

Administration•Develop, plan & update comprehensive strategies, policy & procedures in compliance with the labor laws•Set internal professional standards for creating job descriptions & handbook•Updating the company structure, health & safety procedures & company forms•Providing administrative and system management support for what’s relates to merit increase, benefits & change of status, leave requests, reporting & more•Performance management and employee’s appraisals•Strong organizational skills as well as ability to handle multiple tasks simultaneously and within tight deadliness while producing quality and consistent work•Tracking the time and attendance, including leave requests & overtime•Ensure that employees’ hard & digital records are maintained and updated with new hire information or changes in employment statusTalent Management•Develop an effective recruiting and retention procedures•Administer the recruitment process by identifying candidates, conduct initial screening, interviewing, reference checks, onboarding and new joiner evaluation•Facilitates the hiring process and new joiner’s formalitiesEmployee Relation•Handle all written and verbal employee queries with utmost confidentiality•Address employee concerns, investigate grievances & take the necessary action•Coordinate with the legal department for the the social security registration, determined eligibility, disability & work injury benefits, pension & compensation for survivors•Coaching, counselling & educating employees on HR policies, processes, programs & strategies•Perform regular audits and conduct corrective actions for improvementPayroll•Process & update payroll records by reviewing & approving changes•Managing what’s related to new hires, salary changes, allowances, deductions & leavers final settlement•Process the monthly payroll in an accurate & timely manner, prepare addition/deduction list, employees' benefits, leavers payment & more

Talent Management:•Recruit and onboard new company’s hires and ensure all pre-hiring requirements are fulfilled•Facilitates the hiring process and involved in the interviewing and new joiner’s formalities•Work closely with Country leadership for all TA related processes and ensure the requirements are fulfilled in a timely mannerAdministration & Employee Relations:•Act as a focal point for any employee related queries or concerns •Providing administrative & system management support•Managing internal logistics requests•Strong organizational skills as well as ability to handle multiple tasks simultaneously and within tight deadliness while producing quality & consistent workCompensation & Benefits:•Work in collaboration with the TR team on compensation management, individual development plans & mobility•Ensure compensation proposals are in alignment with grades & salary structures•Drive discussions with the respective Country leadership to formulate their annual staff cost budget and hiring plans producing quality and consistent workHuman Capital:•Managing and overseeing the HC team in HO and Stores team’s various functions•Ensure the implementation of the performance management process•Ensure delivery of all relevant HC policies and procedures so that work is carried out in a controlled and consistent mannerPayroll:•Update payroll records by reviewing and approving changes, job titles, and department changes.•Managing what’s related to new hires, data maintenance, salary changes, allowances, deductions and finalizing what’s related to the leavers and their final settlementHealth Insurance:•Managing medical claims processing in line with the policy coverage and medical necessity.•Maintaining insurance changes in policy & procedures and educating our employees on all changesLearning Management System (LMS):•Identify and recommend training needs for the team and follow up on its implementation•Maintaining employees training records on LMS

• Lead, oversee and supervise the recruiting team• Develop a sustainable talent acquisition and hiring plans and strategies • Source and find candidates qualified for open positions• Manage the recruitment, interviews and selection process of the new candidates and follow up on new joiner’s formalities • Supervise and manage a performance appraisal system that drives high performance• Managing employees’ benefits programs such as insurance, expenses, schooling, vacation and business travel, promotions, transfers, performance reviews, and terminations• Identify and recommend training needs for the team and follow up on the implementation in addition to maintaining employees training records on LMS• Following up on major modules under EC & HCMS processes and procedures such as Recruitment Management System, HC information system, Training & Employee development, Employee self-service, Performance management• Responsible for processing employee administrative tasks in an accurate, compliant and timely manner by following all internal procedures and processes as well as applicable laws and regulations• Ensuring that all internal and external reporting requirements and requests are fulfilled and submitted on time

Administration• Planning, organizing & controlling HR Dep. activities & provide operational HR support• Execute the associated HR strategies ensuring alignment with the overall business strategy• New system testing & implementation, troubleshoot newly developed products, create & update test procedures & issue reportsVisa Processing• Manage & process visa applications, ensuring all requirements are complete & accurate• Provide guidance to clients on visa requirements, application procedures & timelines• Collect, verify & submit necessary documentation for visa applications• Track & follow up on submitted visa applications to ensure timely processingTicketing & Accommodation• Manage & process flight & hotel reservation• Utilize GDS, iTravel, vendor systems & various other booking systems • Assist clients in planning their travel itineraries, ensuring all connections & transfers are feasible• Providing options & recommendations based on their budget, preferences & destination• Handle changes, cancellations, re-bookings as required• Inform clients about hotel cancellation policies & any potential chargesCustomer Relation• Maintain communication with clients to provide updates & respond to inquiries• Address & resolve any issues or discrepancies related to ticketing & visa processing• Offer customer support, ensuring a positive experience for clients• Act as a liaison between clients & embassies, consulates & airlinesReporting & Documentation• Maintain accurate records of visa & ticketing transactions• Coordinate with other departments to ensure smooth operations• Update & manage client databases, ensuring all informations are accurate• Manage & order visa-related forms, ticketing supplies & other necessary materials Financial Responsibilities• Handle billing & invoic, process payments for services rendered, ensuring timely & accurate transactions• Monitor & manage costs associated with visa processing & ticketing to optimize efficiency

• Monitor internal HR systems and databases • Keep track of daily business activity and updates and maintain workflow • Maintain HR procedures that comply with labor regulations• Manage the recruitment and selection process, starting form advertise job openings, interview and selection process, to performance management and training & development• Manage the new joiner’s onboarding before and after the hiring process• Support and implement improvements to the entire recruitment process• Attend and exhibit at job and career fairs at colleges and universities and community events• Maintain physical and digital employee records

• Supervise all insurance claims in line with insurance policies and determines covered medical insurance• Documents medical claims actions by completing forms, reports, and records• Prepares reports and keep a record by collecting, analysing, and summarizing information• Managing the UKTB Detection Program and AUS program for Pre-departure Medical Screening system (PDMS) • Coordinating with UN HQ and IOM Missions, Hosting Delegates, Scheduling examinations appointments for applicants coming from different parts of Iraq• Preparing Monthly reports, within financial information to be presented to the management• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

• Analysing information and data entry, Mapping and GIS• Processing raw data, reporting and data sharing• Collecting of information for OASIS system [Location, Type of Incident, Number of Victims …] • Interpreter from Arabic to English