- Maintained an e-mail marketing database and executed campaigns resulting in an increased click rate and retention by 5%- Fostered strong customer loyalty and satisfaction by initiating contact with customers weekly and managing large lists of clientele, primarily interested in luxury vehicles- Conducted AB testing to determine best practices and increased conversions by 2%

- Managed google reviews to encourage strong consumer relationships, whilst addressing concerns and working towards resolutions to ensure high levels of customer satisfaction- Performed administrative tasks such as email filtering, phone handling, social media marketing, updating of CRM and content writing- Analyzed market trends, segments, pricing and distribution channels within the Automotive industry

Working as a sale's associate under TJX Companies allowed me to build a strong foundation for my customer service and leadership skills. A summary of my responsibilities included: * Responding to telephone inquiries by providing quality service to customers and associates * Striving for quick complaint resolution; commended by supervisors for the ability to resolve problems on the first call and avoid escalation of issues * Pioneered new accounts and maintained a strong, growing customer base* Thoroughly learned the company's product offerings and contributed to an increase in monthly sales