1) Lead Network Support for Customers on internet quality assurance over ISP-SLA. 2) Lead employee IT support for any in-house service tickets and IT operation.3) Lead resolving service tickets from collaborative departments to support business functions. 4) Managing multi vendor IT infra operation & server firms including wireless technology. 5) Administering Exchange, M365 & Azure AD Operation. 6) Administering Microsoft directory services and its affiliates. 7) Administering NAS, DAS,Cloud storage and Backup Operation. 8) IT Planning, Monitoring, Network Infrastructure Support and Maintenance. 9) Departmental Activities for ISO 9001:2015 and 27001 general practice. 10) Planning Departmental IT budget & schedule for IT operation. 11) Conducting Performance Surveys/Actions for continuous improvement 12) Conducting Information Security Awareness/Trainings to employee for awareness 13) Train employee on IT operation, Security Awareness, Compliance,Technical knowledge and skills to build better capacity and stronger teamwork. 14) Preparing materials for I.T Internship Program.15) Liaise with group companies for IT product support, Remote Access & Information Security. 16) Prepare Inventory; manage identity assets and IT related resources. 17) Initiate meetings with customer corporations to consult & support on IT requirements. 18) Work with multi vendors to support customers’ IT requirements. 19) Overall responsibilities for business VAS in customer care.20) Report to management.

1. Remote/Personally support for Business Project sites based on the nature of Office IT Setup.2. Arrange Internet connection, setting up database systems for finger printers, VPN service Implementation, Daily Problems solving. 3. Install & Manage and arrange desktop pc, laptops, printers, copier installation, configuration and troubleshooting for software, hardware and network issues.4. Install & Manage LAN, WAN and SAN installation, configuration, implementation, troubleshooting and maintenance of all outside projects in project fields. 5. Answering problem calls and resolving them on the spot by remote control software and on-site support personally.6. Email accounts creation, setup and problems solving, spam filtering, training and storage monitoring and management.7. Install and Manage Systems security maintenance and protection assurance.8. Install and Manage Wireless network setup, configuration, implementation and support.9. Install and Manage Network finger printer installation, configuration, monitoring, troubleshooting and submitting attendance records to finance. 10. Install and Manage SQL server 2005/2008 Database application installation, configuration, backup and restoration. 11. Setting up, updating and maintaining IT assets and inventory.12. Interacting with IT vendors for warranty issues and fault reports.

 Internal Helpdesk Support for service tickets, covering Providing windows installation, software installation, hardware cleaning. Setting up and implementing internet service business. Providing virus scanning and systems recovery services. Printer scanner/copier implementation and test Parts replacement and procurement with related brand manager Resolving customer complaints Presales/Aftersales support External Project Supporting and Maintenance Scope  Marubeni Corporation - Yangon, Myanmar. Pyi Gyi Khin - Non-governmental Organization, Myanmar. Shan Yoma Travels and Tours Co., ltd. Welthungerhilfe – German Agro Action, Non-governmental Organization, Myanmar.  Air Mandalay Limited.