Amna Khan personal email
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Amna Khan is a Hi Looking for new opportunity. She is proficient in Urdu and English. Colleagues describe her as "I would like to recommend Amna Khan as a candidate for any suitable position she is seeking with any organization. In her position as Acting Supervisor, Amna was employed in our branch (Shaheed-i-millat road) . Amna did an excellent job in this position and was an asset to our organization during her tenure with the branch. She has excellent written and verbal communication skills, is extremely organized, can work independently and is able to follow through to ensure that the job gets done. During her tenure with Pizza Hut, Amna was responsible for supervising the department of home delivery.All the delivery riders, under Amna's management, were responsible for many of the office's basic administrative and clerical functions. Amna effectively scheduled and managed several assistants to maintain efficient home delivery operations and brought YUM on her customers faces through her great commitment. Amna was always willing to offer her assistance and team work to the rest of her colleagues and had an excellent rapport with the head office including management, customers, and other professional organizations,as she was our true asset. She would be an asset to any employer and I recommend her for any endeavor she chooses to pursue." and "Amna Khan was one of the most dedicated professionals through her work at Mile-age BMC. I can recommend her as a person with great experience and deep expertise in hospitality industry. Wise and independent - not only an honest and precise Customer Services Specialist but also an inspiring colleague. Detail oriented, always punctual and deadline oriented strategist. Reliable, responsible and well educated team player. Always maintains very good relation with co-workers and clients. When you get to connect with her, you'll discover an amazing person with unique skills! I Highly Recommended her. Wish you good luck Amna. "
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Shift ManagerDunkin Donuts - Cayman Islands Nov 2016 - Dec 2017 -
Guest Relation ManagerGinsoy Extreme Chinese (Foocha Holdings) Feb 2014 - May 2014Karachi, Pakistan• Responsible to ensure service improvement by gathering customer feedback• Attending pre and post service briefings, share customer feedback with team for quality of service • • File Daily Service Report for Lunch and/or Dinner• Responsible to establish statistics of guest comment cards• Maintain regular guest records to better serve our loyal customers by knowing their preferences• Calling members ahead of their reservations to ensuring that we try anything we can to bring this potential business to the Restaurant• Assisting in service if and when needed and anything else that would be Guest Relations related training and Supervising Staff (Delivery Department and Team Members)• Handling Customer Inquiries and Complaints• Basic Administrative Tasks (Attendance, Email Management, Other Paperwork)• Responsible to order supply/goods -
Asst.Manager OperationsMedical Lien Management Inc. Mar 2012 - Oct 2012D.H.A Karachi6 months as ‘Asst. Manager Operations’• Head the different departments; Personal Injury, Verification, Lien & Appeals.• Managing the supervision of the floor which includes collectors, verifiers & lien fillers.• Client Co-ordination with U.S clients; which includes Doctors, Financial investors, Attorneys & paralegals at Law firms & Insurance carriers via telephone, emails & faxes.• Co-ordination with all the departments like Collections dept. & Administrative dept.• Head the Sexual Harassment Policy at the Head Office.• Recruitment for the company.• Looked after the compliance of daily routine tasks, giving targets to the sub ordinates, helps them in achieving their targets also. • Reporting & assisting the Deputy Director Operations on daily basis.ACHIEVEMENT• Achieved the highest amount of settlement & payment collection in the history of the company for the month of August 2012 in Personal Injury.
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Manager Customer ServicesMile-Age Bmc Mar 2011 - Dec 2011Sh- Faisal Karachi9 ½ months as ‘Asst. Manager Customer Services’• Brand Management of the main product of the company City Centre Shopping Mall Sh- Faisal Karachi.• Head different projects like Fashion Hub which includes Femina De Pink ( The Ladies Club), Fabrica De Moda (The Modeling Agency), Fashion Youth Council ( The council for young designers)• Head Call Centre for the opening of Family 4 Virtual Mall.• Modeling for Family 4 Virtual Mall.• Maintaining the database of customers.• Send e-mails to customers regarding their queries.• Administrating the staff of the whole department which includes customer service supervisor & customer service officers.• Maintaining and inspecting the daily call log.• Prepare the MIS on monthly basis.• Meetings with Registrars of universities & institutes of Karachi for different projects.• Recruitment for the company.• Supervision of the floor. • Entertaining fashion brands for opening their outlets.• Making & sending of business proposals and quotations to new customers and setting the meetings for the Chief Executive Officer of Mile-age BMC.ACHIEVEMENT• Arranged Pakistan India Cricket Match for the general public at City Centre Shopping Mall.• Introduced three types of societies named Fashion Hub.• Introduced hospitality & customer service techniques like thanking emails & giveaways.
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Asst Manager Customer Services & Sales CoordinatorExpress Courier Link Sep 2008 - Dec 2010P.E.C.H.S Karachi2 years as ‘Asst. Manager Customer Services and Sales Coordinator’• Monitoring the deliveries of the customers (Citi Bank, SCB, RBS, UBL, Askari Bank, MCB, PSO etc.• Pre working of the by hand deliveries of the Pin Codes of all the banks.• Administrating the staff of the whole department which includes customer service supervisor, customer service officers and project officers.• Maintaining and inspecting the daily call log, attendance of the staff, delivery fulfillments, clearing verifications and providing proof of deliveries from all over Pakistan to the corporate and general customers• Provide backup to the I.T department for the Booking and Delivery files of the corporate customers within T.A.T (Turn Around Time)• Prepare the MIS on monthly and half yearly basis to the financial institutions which includes no. of packets, queries, verifications, booking and delivery files along with the ratios.• Tele marketing for new customers, conduct appointments for the sales department and monitoring the progress reports from the Asst Sales Managers.• Sending quotations and signing of the CRF (Client Registration Form) from new customers and setting the meetings for the General Manager of ECL. -
Acting SupervisorPizza Hut - Pakistan (Mcr Pvt. Ltd.) Jun 2004 - Sep 2006Head Office Karachi1 ½ years as ‘Order Taker’ at Pizza Hut, Tariq Road Branch6 months as ‘Acting Supervisor’ in delivery department at Pizza Hut, Tariq Road Branch and (D.S.C) Delivery Support / Call Centre• Handling cash, order taking at telephones and dispatching of orders• Administrating the delivery staff which includes order takers, cashiers and delivery riders• Maintaining and inspecting the daily log book of delivery that includes attendance of the staff, order fulfillments / failures, pre order / post order requirements• Administrating and maintaining ‘Beat Month Ago’, ‘Beat Year Ago’ and ‘Daily Tracking Chart’ boards for collecting statistical data for future references• Training of newly hired staff as (C.S.R) Customer Service Representatives at (D.S.C) Delivery Support Center and Delivery Section of Pizza Hut, Tariq Road Branch KarachiACHIEVEMENTS• Hospitality award for customer hospitality under CHAMPS training program• Maximum Mania award for ‘Extra Mile’ customer care support under CHAMPS training program
Amna Khan Skills
Amna Khan Education Details
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Sociology, International Relations & Education -
Dadabhouy UniversityA -
P.A.F Degree College Faisal KarachiA
Frequently Asked Questions about Amna Khan
What is Amna Khan's role at the current company?
Amna Khan's current role is Hi Looking for new opportunity.
What is Amna Khan's email address?
Amna Khan's email address is am****@****ail.com
What schools did Amna Khan attend?
Amna Khan attended Karachi University, Dadabhouy University, P.a.f Degree College Faisal Karachi.
What are some of Amna Khan's interests?
Amna Khan has interest in Children, Economic Empowerment, Environment, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.
What skills is Amna Khan known for?
Amna Khan has skills like Management, Teamwork, Team Management, Time Management, Customer Service, Training, Team Leadership, Microsoft Office, Team Building, Recruiting, Event Management, Marketing.
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