I’m a competent professional having more than 20 years of experience in Retail and Corporate Operations, Customer Service and Process Management both in Banking and Non Banking Industry.Proficient at leading teams for running successful operations process & experience of developing procedures, service standards for business excellence.Deft at handling operations in compliance to the policies and processes laid by the origination.Hands on experience in scrutinizing of documents and disbursement of loans after Non Discrepancies Check (NDC) within TAT by following company policies and process.Adept at maintaining cordial relationship with customers, ensuring quality and service norms to achieve customer satisfaction and customer loyalty.Well versed in understanding client’s requirement and conducting system study, deciding milestones.Adept at managing operations shop and ensuring quality, compliance & TAT is maintained for better outcome.Hands on experience of core lending Finnone application system (Nucleus Software).Specialties: Operations Management, Process Management, Customer Service, MIS & Analytics, Quality & Compliance