Amnita Kaur Email & Phone Number

Singapore

Asia Pacific

Sentosa

Sentosa

Singapore

• Oversee daily swab operation for 3000-3100 clients per day with 130 team members
• Liaise between the Swab Site and HPB Operation Team (e.g., maintenance, cleanliness, traffic marshal and security issues and health safety and security, medic team) to ensure smooth operations without errors
• Managed on an average of 10 client enquiries and complaints in an efficient and professional manner daily.
• Coach, mentor and give regular feedback to staff on daily operations
• Tally the specimens and list of participants by the end of daily operation and coordinate with the store and lab delivery once specimens are ready for collection

Cantonment

• As the first person to hold this position at Hmlet Cantonment, I built the foundation of our OTA Listings, Rate Plan Setup on the Online Travel Agents (OTA) Sites and our Direct Website and continually optimised them.
• Employed demand pricing principles to drive an average occupancy of 80%-85% monthly prior to Covid-19
• Worked on several projects with my General Manager such as complimentary upgrades for bookings through our website, creating opportunities for the guest services team to be able to close deals over the desk○ Empowered.
• Leveraged on competitive information, product data and customer insights to identify trends and long-term business opportunities
• Developed weekly and monthly trend report trackers and promotion plans on our various market segments
• Managed and maintained all Online Travel Agents (OTA) Sites and Direct Website, including co-leading Guest Services Team for a successful software migration

Cantonment

• As part of the pre opening team, I created several implementations during the initial opening days and had the opportunity to organically grow with the team on a daily basis.
• Created and implemented foundational workflows and processes such as cancellation policy processes, set up of checklist for high balance and PM Check with Ledger Balances, which contributed to operational excellence
• Led the new PMS system port over when we wanted to create a new system in accordance with legal environment settings in Singapore ○ Automated PMS system for various segmentations according to guest booking types
• Set up Tripadvisor Account and responded tactfully to feedbacks from all channels weekly
• Assisted to set up vouchers and rate codes for all corporate booking types

Singapore

• I was the main contact person for communication, maintaining and developing all owner and tenant related activities with control and co-ordination whilst establishing close working relationships. I also undertook any.
• Exceeded Owners Engagement Survey score in 2018, scoring >90% for all Marriott Compliance Scorecard
• Attained and exceeded all KPI goals based on The Ritz-Carlton Standards
• Organized an average of 3-5 monthly corporate and personal events for owners and residents
• Prepared quarterly newsletter, regular notifications and emails to be sent out to Owners and Residents to keep them updated to the latest happenings
• Aligned the operational team with Brand Standard Audit

Equarius Hotel

• As a duty manager I co-ordinated with all departments concerned in order to maintain and ensure the Front Office functions well and handled guest complaints and other hotel related problems on a daily basis. During.
• In-charge for coordination with all respective departments to maintain and ensure the Front Office functions well○ Handled guest complaints and other hotel related problems tactfully and supported during peak period
• Delivered high-touch VVIP service to all wedding guests’ arrivals to the hotel to ensure all wedding guests are satisfied
• Trained 10 to 15 associates during daily briefing on service standards, SOPs’ and new processes implemented
• Delivered timely and effective service recovery for all negative guest feedback via email and written feedback
• Represented RWS Director of Rooms to respond to reviews posted on TripAdvisor

Parkroyal On Kitchener Road

• Resolved an average of 15 to 20 complaints at the front desk swiftly and ensured high services standards are met
• Assisted in all adjustments for errors in financial transactions at front desk
• Followed up with pending PM accounts with various OTA/TA/Companies etc.
• Handled TA group arrivals smoothly prior to their arrivals

Singapore

• Achieved monthly upselling targets and updated monthly upselling reports
• Handled all emails and covered all tasks for the Guest Relations Manager who was on leave, including assistance in guest relations’ SOP
• Resolved guest feedback collation emails with regards to guest complaints received during hotel reservations and delivered appropriate service recovery timely
• Trained in the role of a Duty Manager as part of the Training Program for Receptionist of the Year
• Hotel’s Loyalty Programme Champion (2014 – 2015): Handled all enquiries on Global Hotel Alliance (GHA) with the corporate office – PPHG and guest enquiries

Parkroyal On Kitchener Road

Being of help and completing task assigned by my duty managerGetting the required formal information from the customers and making entries in the hotel official records Asking customers about their requirements and telling them about the facilities available and upselling of the rooms/services like internet packages, breakfast packages whenever.