Amnity Lynch Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

● Oversees Regulatory, ensuring Team Members are in 100% compliance and up-to-date on training materials ● Leads the Guest Satisfaction Committee, focusing on positive interactions between Team Members and Guests ● Makes independent decisions and manages upwards, ensuring the operation is running efficiently ● Prepares Team Members for development opportunities by leading mock interviews, delivering effective feedback, and conducting one-on-ones ● Partners with departments like Guest Services and Admissions regarding situations such as park ticket issues

Responsible for scheduling up to 500 Team Members, ensuring they meet the minimum hourly requirements ● Created tracking sheets on Smartsheet to ensure certifications are current, ie. In-Service Tracking, Cross-Training Tracking ● Communicated with Partners to troubleshoot issues ie. insufficient staffing, labor issues, or scheduling conflicts ● Built schedules based on changing operation hours and projected guest attendance ● Evaluated Team Member requests, ie. time off, while considering the amount of staffing necessary for the operation ● Coordinated with Partners when requests are received, such as Captain meetings, staffing changes for events ● Responsible for scanning daily operational paperwork and other items belonging to Team Member files

Orlando, Florida, United States

● Submited shift changes, edits time punches, and ensures Team Members are correctly coded in Kronos● Oversaw Venue Regulatory by enrolling Team Members in BRAC/HazCom, maintaining 100% compliance ● Created a Safety Incentive that improved Safety Audit scores and allowed Team Members to receive recognition through the Applause program● Developed Evacuation Refreshers every Quarter, ensuring all Team Members’ training is current● Coordinated with Venue Trainers to ensure training materials are current and communicates desired revisions to Management● Maintained communication between Team Members and Management when operational changes occur ● Partnered with Management and other Departments on Venue projects ie. Evacuation Refreshers

Orlando, Florida, United States

• Collaborated with management to identify training needs• Instructed new Team Members on safety and guest service policies in accordance with company guidebooks• Ensured new Team Member readiness by the end of the training process• Loaded and unloaded Guests onto constantly moving vehicles safely• Grouped, greeted, and themed with Guests while answering questions about the park• Team Member of the Month in October 2019 and July 2021• Worked with the team to meet dispatch goals, ex. 158 dispatches with 15 RV’s

Orlando, Florida, United States

• Processed ticket and merchandise transactions using a cash register and kiosk• Followed creative storylines to create excitement for guests• Ensured the proper use of safety procedures and equipment while operating the attraction• Monitored the attraction queue to manage guest expectations• Greeted guests and provided information about the experience

Associate Of Arts, General Studies, 3.5

Bachelor Of Applied Science - Basc, Accounting And Business/Management