Amnity Lynch Email & Phone Number

Orlando, FL, US

Orlando, Florida, United States

• Oversees Regulatory, ensuring Team Members are in 100% compliance and up-to-date on training materials
• Leads the Guest Satisfaction Committee, focusing on positive interactions between Team Members and Guests
• Makes independent decisions and manages upwards, ensuring the operation is running efficiently
• Prepares Team Members for development opportunities by leading mock interviews, delivering effective feedback, and conducting one-on-ones
• Partners with departments like Guest Services and Admissions regarding situations such as park ticket issues

• Responsible for scheduling up to 500 Team Members, ensuring they meet the minimum hourly requirements
• Created tracking sheets on Smartsheet to ensure certifications are current, ie. In-Service Tracking, Cross-Training Tracking
• Communicated with Partners to troubleshoot issues ie. insufficient staffing, labor issues, or scheduling conflicts
• Built schedules based on changing operation hours and projected guest attendance
• Evaluated Team Member requests, ie. time off, while considering the amount of staffing necessary for the operation
• Coordinated with Partners when requests are received, such as Captain meetings, staffing changes for events

Orlando, Florida, United States

• Submited shift changes, edits time punches, and ensures Team Members are correctly coded in Kronos
• Oversaw Venue Regulatory by enrolling Team Members in BRAC/HazCom, maintaining 100% compliance
• Created a Safety Incentive that improved Safety Audit scores and allowed Team Members to receive recognition through the Applause program
• Developed Evacuation Refreshers every Quarter, ensuring all Team Members’ training is current
• Coordinated with Venue Trainers to ensure training materials are current and communicates desired revisions to Management
• Maintained communication between Team Members and Management when operational changes occur

Orlando, Florida, United States

• Collaborated with management to identify training needs
• Instructed new Team Members on safety and guest service policies in accordance with company guidebooks
• Ensured new Team Member readiness by the end of the training process
• Loaded and unloaded Guests onto constantly moving vehicles safely
• Grouped, greeted, and themed with Guests while answering questions about the park
• Team Member of the Month in October 2019 and July 2021

Orlando, Florida, United States

• Processed ticket and merchandise transactions using a cash register and kiosk
• Followed creative storylines to create excitement for guests
• Ensured the proper use of safety procedures and equipment while operating the attraction
• Monitored the attraction queue to manage guest expectations
• Greeted guests and provided information about the experience

Associate Of Arts, General Studies, 3.5

Bachelor Of Applied Science - Basc, Accounting And Business/Management